Diversified and dynamic leader with a strong focus on cultivating and sustaining high-performing teams that are dedicated to enhancing processes, delivering value, and fostering positive organizational change based on data driven decisions. Key CompetenciesLeadership & Coaching – I have led and established teams in HRIS, Service Management, Technical Business Management, and a Project Management Office, while maximizing the team’s output through motivation and empowerment. I have also coached ice hockey and lacrosse at the collegiate level for 15 years. Process Improvement and Collaboration – As a Lean Six Sigma Black Belt, I am passionate about driving efficiency through process improvement and organizational change. Focusing on people and process first, before tooling, has helped me guide organizations to drive adoption and lower costs. SaaS Strategy and Implementation – I have led and participated in SaaS implementations for over 10 years. Some of the technologies I have worked with are Workday, ServiceNow, Oracle, PeopleSoft, SAP, SuccessFactors, Cornerstone, Microsoft to drive value realization and organizational change.Vendor and Stakeholder Engagement – I thrive in cultivating meaningful relationships and partnerships with external and internal stakeholders and partners, which generates a symbiotic relationship that is mutually beneficial and aligns with the overall organizational strategy. Strategic Communication – Agile communication skills, capable of facilitating and managing difficult conversations with all levels and areas in the organization. I possess the ability to present and convey complex process and system concepts to senior executive and board level leaders. Data Strategy and Analytics – Brining a passion for data integrity and data-based decision making, I take pride in leading best practices when working with organizational data and supporting decisions with powerful data.Service Management and Governance – I have built, maintained, and managed Service Management Office (SMO) processes, documentation, and staff that has improved organizational service management satisfaction while establishing and improving SLAs.