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Mike Urgo Email & Phone Number
Client Services Executive
at
ePlus inc.
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Services Executive
Location
Manchester, Maryland, United States
Who is Mike Urgo? Overview
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Quick answer
Mike Urgo is listed as Client Services Executive at ePlus inc., based in Manchester, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Mike Urgo.
Mike Urgo previously worked as Founder / Owner at Intellectual Nebula Llc and Sr. Director, Project Management Office at Sinclair Broadcast Group. Mike Urgo holds Certificate, Lean Six Sigma - Black Belt from Purdue University.
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ePlus inc.
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Profile bio
About Mike Urgo
Diversified and dynamic leader with a strong focus on cultivating and sustaining high-performing teams that are dedicated to enhancing processes, delivering value, and fostering positive organizational change based on data driven decisions. Key CompetenciesLeadership & Coaching – I have led and established teams in HRIS, Service Management, Technical Business Management, and a Project Management Office, while maximizing the team’s output through motivation and empowerment. I have also coached ice hockey and lacrosse at the collegiate level for 15 years. Process Improvement and Collaboration – As a Lean Six Sigma Black Belt, I am passionate about driving efficiency through process improvement and organizational change. Focusing on people and process first, before tooling, has helped me guide organizations to drive adoption and lower costs. SaaS Strategy and Implementation – I have led and participated in SaaS implementations for over 10 years. Some of the technologies I have worked with are Workday, ServiceNow, Oracle, PeopleSoft, SAP, SuccessFactors, Cornerstone, Microsoft to drive value realization and organizational change.Vendor and Stakeholder Engagement – I thrive in cultivating meaningful relationships and partnerships with external and internal stakeholders and partners, which generates a symbiotic relationship that is mutually beneficial and aligns with the overall organizational strategy. Strategic Communication – Agile communication skills, capable of facilitating and managing difficult conversations with all levels and areas in the organization. I possess the ability to present and convey complex process and system concepts to senior executive and board level leaders. Data Strategy and Analytics – Brining a passion for data integrity and data-based decision making, I take pride in leading best practices when working with organizational data and supporting decisions with powerful data.Service Management and Governance – I have built, maintained, and managed Service Management Office (SMO) processes, documentation, and staff that has improved organizational service management satisfaction while establishing and improving SLAs.
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15 roles
Mike Urgo work experience
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Founder / Owner
CurrentA new type of consultative experience that applies a genuine objective approach based on meaningful relationships that connect your organization's needs to technology. We offer: Technology AssessmentsProject Management AssistanceOperational Strategy Support Resource Development
Jun 2019 - Present
Sr. Director, Project Management Office
• Leadership and Oversight: Established the PMO as the internal service of choice by successfully delivering over thirty projects that delivered improvements to our security and infrastructure, Oracle Fusion Cloud Products, custom built technologies, traffic and pitch to pay media systems, and merger, acquisition and divestiture activities. • Process Standardization: Increased PMO output by 300% by establishing and continuously evolving standard practices rooted in the PMP/PMI framework, ensuring consistency, efficiency, and alignment with industry best practices across all project management activities.• Portfolio Management: Managing over 10 programs / projects at any given time. Delivered over thirty diverse high-impact projects simultaneously, with a combined budget exceeding $100 million. These projects span various domains, including technology, operations, and business transformation.• Executive Stakeholder Engagement: Trusted as a key advisor to C-Suite Executive Stakeholders, achieved by prescribing expert guidance on project strategy, escalation management, and relationship building, ensuring alignment with corporate goals, and fostering a culture of collaboration and transparency.
Jan 2023 - Oct 2024
Director, It Service And Business Management
• Leadership and Oversight: Successfully matured and led the Service Management Office (SMO) and Technical Business Management Office (TBMO), driving significant enhancements in service delivery and operational efficiency across the organization by showcasing the first ITIL dashboard. • Process and Governance Improvement: Led the development and continuous evolution of TBMO and ITIL processes and governance frameworks, ensuring alignment with industry best practices, organizational objectives and SOX compliance. • Technology Finance Management: Directed the establishment and management of annual and quarterly budgets, driving a new level of transparency of technology spend to the CFO, while eliminating duplicative technology spend. • Executive Stakeholder Engagement: Presented first ever quarterly technology finance dashboard to C-Suite Executives while documenting budget and forecasting process for both CapEx and OpEx technology spend.
Dec 2021 - Jan 2023
Sr. Manager, It Service Management And Analysis
Formally created the first Technical Business Management Office (TBMO). Continued to reduce duplicative IT spend and generate transparency through process during forecasting and budget processes by leveraging the TBM framework. Worked in tandem with financial leaders, including the CFO, to drive accountability around value related to technology spend. Reduced SLAs for Incidents and Major Incidents while improving customer satisfaction from the Service Management Office.
Jan 2021 - Dec 2021
Information Technology Service Process Manager
Strategically lead continuous improvement efforts of the ITIL framework while formally establishing the Service Management Office (SMO). Led the successful implementation of the CMDB and Knowledge Management module in ServiceNow. Reduced IT cost by establishing a standard practice for managing and tracking IT budget, forecast, and performance.
Oct 2019 - Dec 2020
It Service Transition Manager
Created a culture of governance and compliance while establishing new ITIL policies and procedures including: Incident Management, Change Enablement, Problem Management, Major Incident Management and Service Transition Management. Achieved enterprise adoption to all processes that are SOX compliant and are still utilized by the enterprise today.
Jan 2019 - Oct 2019
Senior Hris Analyst
Assisted in leading the enterprise implementation of Oracle Fusion Cloud HCM, ERP, and Performance Management.Developed and deployed over 100 OTBI and BI reports and dashboards to support HR and Finance needs.
Apr 2017 - Dec 2018
Acha Hockey Coordinator
• Main recruiter for the ACHA D2 and D3 Teams• Manage the budget for the ACHA Program• Oversee all Hockey Operations for both programs• Oversee the ACHA D3 Coaches• Work with Athletic Directors and Administration to grow the ACHA Hockey Program
Mar 2021 - Aug 2024
Head Coach - Men'S Hockey Acha Division Ii
Aug 2017 - Aug 2024
Head Coach - Men'S Club Lacrosse
Jun 2013 - Dec 2017
Lead Analyst Hr Technology And Workforce Analytics
Developed a HR Dashboard for CHRO delivered quarterly along with other ad-hoc HR Workforce reporting and analytics. Implemented new time keeping system to 4 hospitals while migrating their HCM and ERP systems to PeopleSoft. Owned the semi-annual performance review process with SAP SuccessFactors.
Oct 2014 - Apr 2017
Hris Analyst
Developed and delivered a monthly HR dashboard to chief executives driving diversity KPIs.Implemented brand new quarterly performance process and learning management system with CornerStone OnDemand.
Sep 2013 - Oct 2014
Business Operations Associate
Mar 2011 - Sep 2013
Manager Of Operations Support
Jun 2012 - Mar 2013
5 education records
Mike Urgo education
Certificate, Lean Six Sigma - Black Belt
Purdue University
Certificate, Lean Six Sigma - Green Belt
Purdue University
Master Of Science (Ms), Technology Management
University Of Maryland Global Campus
Mba, Management
University Of Maryland Global Campus
Bacholers, Double Major In Criminal Justice And Sociology
Mount St. Mary'S University
FAQ
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What company does Mike Urgo work for?
Mike Urgo works for ePlus inc..
What is Mike Urgo's role at ePlus inc.?
Mike Urgo is listed as Client Services Executive at ePlus inc..
Where is Mike Urgo based?
Mike Urgo is based in Manchester, Maryland, United States while working with ePlus inc..
What companies has Mike Urgo worked for?
Mike Urgo has worked for Eplus Inc., Intellectual Nebula Llc, Sinclair Broadcast Group, Stevenson University, and Medstar Health.
How can I contact Mike Urgo?
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What schools did Mike Urgo attend?
Mike Urgo holds Certificate, Lean Six Sigma - Black Belt from Purdue University.
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