Charlotte Oates Email & Phone Number

Redbourn, St Albans - Soon To Be Made Redundant

• Answered phone calls/emails on the service desk and provided assistance to customers
• Arrange any call outs for contracts managed by me and ensured they are logged on/off Concept.
• Ensured the call outs are completed and invoiced in a timely manner.
• Built a close working relationship with the Contract Managers/Field Operatives to ensure continuity of client knowledge and activities
• Updated the call out rota weekly for the OOH emergency calls
• Issued the weekly PPM’s for the following week

Welwyn

• Account Manager (Office Manager)
• Ensuring the data base and chase system is updated and actioned daily
• Managing and arranging of all employee holidays and absences
• Opening & locking up the premises and maintaining security
• First point of contact for general telephone inquiries
• General administration tasks

Letchworth

• Mercure Letchworth Hall Hotel 2012 – 2014A country retreat set in 8 acres of landMeetings and Events Co-Ordinator
• Ensuring all sales inquiries were dealt with in a proactive manner.
• Ensuring the data base and chase system were updated and actioned daily
• Converting business and generated sales through show rounds and FAM trips
• Taking an active role in annual budgeting
• Ensuring that all incoming and outgoing correspondence was dealt with correctly and efficiently

St Albans, United Kingdom

• Steico UK Ltd 2011 - 2012The Steico Group is the world leader in the manufacturing and sale of environmentally friendly insulation materials.Sales Administrator
• Processing of faxed UK and Poland orders using Microsoft Dynamics AX.
• Arranging couriers and hauliers for delivery of orders to UK clients
• Sorting the in & outbound daily post and banking
• Raising PO/invoices and generating sales order confirmations.
• Managing and arranging of all employee holidays and absences.

Hatfield Hertfordshire

• Business Link 2009 - 2011Business Link is a free business advice and support service, available online and through local advisers RedundancyEvents Project Manager 2011 - 2011
• Responsible for the management, design and delivery of programmes meeting the needs of partners, stakeholders and customers.
• Exploring marketing and communication channels, co-ordinated marketing and PR activity including web promotion, etc.
• Ensuring deadlines and delegate numbers were achieved and delivered within budget.
• Event managing functions covering all tasks including taking the brief of an event, setting the event up by liaising with suppliers, colleagues, marketing, communication and planning.
• Event managing on the day and ensuring follow-up was carried out.

Hatfield, Hertfordshire

• Events Administrator 2009 - 2011
• Providing administrative support to the Events Management Team.
• Ensuring preparation of presentations and handouts adhered to company guidelines.
• Raising purchase orders.
• Confirming/cancelling venue bookings.
• Updating the venue & speaker’s database.

St Albans, United Kingdom

• AECOM (Faber Maunsell Ltd) 2008 – 2009AECOM is a global provider of professional technical and management support services to a broad Redundancyrange of markets, including transportation, facilities, environmental.
• Principal point of contact for all external recruitment agents and gatekeeper to internal recruiters.
• Managing external agencies to ensure compliance with company procedures.
• Providing recruitment HR support to hiring managers and directors on all recruitment related issues e.g., advertising, career fairs, on-line recruitment, agencies etc.
• Placing website adverts/recruitment packs, reviews of potential sites as well as despatch of relevant recruitment materials as requested by the business and as part of annual university mail out.
• Organising centrally funded career fairs including booking stands, attendees, transport, materials, publicity, etc.

Mirage Health Group is a manufacturer and distributor providing innovative products to meet the world's growing healthcare demands; Processed telephone and fax orders/invoices utilising Sage Line 50.First point of contact for general telephone enquiries.Assisted the managing director in promoting the dental division of Mirage.Responsible for raising.

Tewin Bury Farm is a small, independent, four star hotel and conference centre; Bulk of the business centred on weddings and events.The job involved all aspects of the organisation from the initial viewing, through subsequent appointments and the production of all the supporting documentation and facilities to assist clients in achieving their special.