• Answered phone calls/emails on the service desk and provided assistance to customers • Arrange any call outs for contracts managed by me and ensured they are logged on/off Concept. • Ensured the call outs are completed and invoiced in a timely manner.• Built a close working relationship with the Contract Managers/Field Operatives to ensure continuity of client knowledge and activities• Updated the call out rota weekly for the OOH emergency calls• Issued the weekly PPM’s for the following week • Logged off all PPM’s that engineers have undertaken• Scan and file all PPM’s in the appropriate file and send back to site • Checked and approved engineers time sheets each week• Analysed & approved invoices from accounts for suppliers/sub-contractors for PPM and reactive works• Dealt with any pricing or queries on invoices• Issued invoices to the clients for reactive work tasks within 5 working days of a jobs completion • Attended client meetings to represent service delivery on behalf of RCL• Maintained all contract files ensuring they are kept up to date at all times• Monitored and collated RCL job sheets and passed for pricng where necessary• Ensured that the engineers schedule is updated and all PPM/Reactive visits are scheduled in where necessary• Updated JAM where necessary for the OOH call out rota • Added new contracts and buildings onto Concept and JAM. To remove contract details upon termination• Organised specialists PPM visits & ensured they are undertaken within contract SLA period• Updated client databases as necessary (Riskwise

Account Manager (Office Manager)• Ensuring the data base and chase system is updated and actioned daily• Managing and arranging of all employee holidays and absences• Opening & locking up the premises and maintaining security• First point of contact for general telephone inquiries• General administration tasks• Diary Management• Managing the office petty cash • Communicating with prospective customers daily via telephone or email • Hosting of morning meetings • Implementing and maintaining of company forms such as: holiday, equipment inventory and overtime• Completing time sheets daily

Mercure Letchworth Hall Hotel 2012 – 2014A country retreat set in 8 acres of landMeetings and Events Co-Ordinator• Ensuring all sales inquiries were dealt with in a proactive manner.• Ensuring the data base and chase system were updated and actioned daily• Converting business and generated sales through show rounds and FAM trips• Taking an active role in annual budgeting• Ensuring that all incoming and outgoing correspondence was dealt with correctly and efficiently• Ensuring the weekly events sheets were produced and distributed on the agreed day of the week.• Communicating and sharing knowledge with other hotel departments on a regular basis through function and amendment sheets and function sheet meetings• Ensuring that all events and group bookings had company terms and conditions and contracts• Ensuring all Meeting and Events Organisers and any VIP guest were met on arrival and departure.• Used ‘Opera’ the hotel’s data base daily,

Steico UK Ltd 2011 - 2012The Steico Group is the world leader in the manufacturing and sale of environmentally friendly insulation materials.Sales Administrator • Processing of faxed UK and Poland orders using Microsoft Dynamics AX.• Arranging couriers and hauliers for delivery of orders to UK clients• Sorting the in & outbound daily post and banking • Raising PO/invoices and generating sales order confirmations. • Managing and arranging of all employee holidays and absences.• Diary Management• Responsible for checking stock levels of printed items such as product fact sheets and brochures• Communicating daily with customers via telephone and email • Offering customers support, responding in a timely manner to requests for information.• Opening & locking up the premises and maintaining security

Business Link 2009 - 2011Business Link is a free business advice and support service, available online and through local advisers RedundancyEvents Project Manager 2011 - 2011• Responsible for the management, design and delivery of programmes meeting the needs of partners, stakeholders and customers.• Exploring marketing and communication channels, co-ordinated marketing and PR activity including web promotion, etc.• Ensuring deadlines and delegate numbers were achieved and delivered within budget.• Event managing functions covering all tasks including taking the brief of an event, setting the event up by liaising with suppliers, colleagues, marketing, communication and planning.• Event managing on the day and ensuring follow-up was carried out.• Carrying out research into new providers/deliveries.• Networking with other suppliers to ensure ‘hot topics’ were represented in the programme of events.

Events Administrator 2009 - 2011• Providing administrative support to the Events Management Team.• Ensuring preparation of presentations and handouts adhered to company guidelines.• Raising purchase orders. • Confirming/cancelling venue bookings.• Updating the venue & speaker’s database.• Took responsibility for booking stands and equipment.• Designing & amending reports as required, via bespoke database.• Attending at events when required including reception duty.• Researching & visiting potential venues.• Managing the setup of all private room bookings. • Uploading events on to the CRM (customer relationship management) systems.

AECOM (Faber Maunsell Ltd) 2008 – 2009AECOM is a global provider of professional technical and management support services to a broad Redundancyrange of markets, including transportation, facilities, environmental, energy, water and government.Recruitment Administrator• Principal point of contact for all external recruitment agents and gatekeeper to internal recruiters. • Managing external agencies to ensure compliance with company procedures.• Providing recruitment HR support to hiring managers and directors on all recruitment related issues e.g., advertising, career fairs, on-line recruitment, agencies etc.• Placing website adverts/recruitment packs, reviews of potential sites as well as despatch of relevant recruitment materials as requested by the business and as part of annual university mail out.• Organising centrally funded career fairs including booking stands, attendees, transport, materials, publicity, etc.• Communicating with applicants who applied directly.• Supporting ad hoc HR recruitment projects as required.• Supporting the recruitment manager in the production of statistical data such as retention figures, turnover data, recruitment statistics etc.

Mirage Health Group is a manufacturer and distributor providing innovative products to meet the world's growing healthcare demands; Processed telephone and fax orders/invoices utilising Sage Line 50.First point of contact for general telephone enquiries.Assisted the managing director in promoting the dental division of Mirage.Responsible for raising customer awareness of a new product launched in 2007.Produced mail shots to promote new products and generate new customers.Managed the packing line for the new product consisting of up to six operatives.Recruited & managed the “Street Team” to promote the new product. Helped in the process with the monthly stock take Attended exhibitions world wide to promote the company.Managed the office in the managing director's absence.

Tewin Bury Farm is a small, independent, four star hotel and conference centre; Bulk of the business centred on weddings and events.The job involved all aspects of the organisation from the initial viewing, through subsequent appointments and the production of all the supporting documentation and facilities to assist clients in achieving their special day.Charlotte Oates page 1 of 2