Justin Coates Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Responsible for establishing the Compliance standards and implementing procedures to ensure that the compliance programs throughout the entity are effective and efficient in identifying, preventing, detecting and correcting noncompliance with applicable key laws and regulations.

Melbourne, Australia

Create, steer and implement a regional Collections strategy for APAC Regional Service Centre markets to drive and deliver service excellence, process efficiencies and improved market performance across all aspects of Collections, Salvage and Hardship.Drive and Lead $5Billion+ portfolio collections & recovery portfolios for BMW, Mini & Alphera businesses in Retail and Equipment finance across Australia, New Zealand, Japan, Hong Kong, Singapore and Malaysian markets; Risk & Compliance Management; IT Steering for systems enhancements; Trend analysis & Process Improvement; Staff engagement.

Melbourne, Australia

My role is to provide strategic direction for the Asset Management/Collections function, including planning and strategy development. Develop best practice policy and processes in accordance with compliance plan, company objectives and relevant legislation including the National Consumer Credit Protection Act. I lead an effective team maintaining low levels of arrears, and positive outcomes for customers, investors and financiers. I supervise the completion of construction and development projects, including sourcing and negotiating service agreements and contracts increasing financial outcomes.I provide expert advice to the whole business regarding asset performance and market trends.I liaise with External Dispute Resolution (EDR) providers and resolved complex disputes. In addition, I manage litigation matters including representing company in court proceedings and maintain a panel of solicitors ensuring they met our performance standards.

Melbourne, Australia

La Trobe Financial is a credit specialist Funds Manager and has been a proven and trusted investment partner for institutional and retail investors since 1952.I evaluate and improve the effectiveness of risk management, control and governance processes. In addition, I identify potential improvements and insights to improve the operation of the organisation and make recommendations on how to achieve them.I create, maintain and implement an Internal Audit program for a complex multi-site financial services organisation. In my role I support the development and maintenance of the compliance plan and project manage business improvements and acquisitions.La Trobe Financial operates the highest-rated and most diversified mortgage fund in Australia, winning seven consecutive "Best of the Best" awards from Money Magazine.

Melbourne, Australia

I was responsible for the management and growth of the lending operation. I created and implemented new products, procedures and relationships to meet the businesses quality and quantity objectives. I was responsible for recruitment and put in place a training program that enabled rapid development in new and existing staff.As a Responsible Manager under Australian Financial Services Licence I ensured compliance with the responsible lending obligations under the National Consumer Credit legislation. I was the Chairman of the Credit Committee and a member of the Audit & Risk and Interest Rate Committees.

Traralgon, Victoria

My role was to develop best practice processes and procedures in accordance with compliance plan, company objectives and relevant legislation including the National Consumer Credit Protection Act. I recruited, developed and managed an effective team maintaining low levels of arrears, and positive outcomes for customers, investors and financiers. I supervised the completion of construction and development projects, increasing financial outcomes.I liaised with External Dispute Resolution (EDR) providers and resolved complex disputes. In addition, I managed litigation matters including representing company in court proceedings and maintained a panel of solicitors ensuring they met our performance standards.

Traralgon, Victoria

Responsible for the management of a broad department consisting of loan renewals, loan discharges, custody of security documents and insurance. I implemented and maintained an efficient loan renewal process, retaining or discharging loans as per the business objectives. Create customer service and compliance culture within team.

Traralgon, Victoria

Manage a portfolio of loans maintaining low rates of arrears. I was responsible to liaise with investors and their representatives; keeping them informed of progress in recovery action. I trained and directed team members to consistently follow proven arrears management procedures.

Victoria, Australia

Bachelor Of Applied Management, Business Administration And Management, General

Advanced Diploma Of Management, Business Administration And Management, General

Diploma Of Mortgage Lending

Victorian Certificate Of Education