Justin Coates
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Justin Coates Email & Phone Number

Head of Customer Interaction Services at BMW Group
Location: Greater Melbourne Area, Australia, Australia 10 work roles 4 schools
1 work email found @bmwfinance.com.au 2 phones found area 144 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email j****@bmwfinance.com.au
Direct phone (144) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Head of Customer Interaction Services
Location
Greater Melbourne Area, Australia, Australia
Company size

Who is Justin Coates? Overview

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Quick answer

Justin Coates is listed as Head of Customer Interaction Services at BMW Group, a company with 134 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at bmwfinance.com.au, phone signal with area code 144, and a matched LinkedIn profile for Justin Coates.

Justin Coates previously worked as Head Of Compliance at Bmw Group Financial Services Australia and Head Of Collections RSC - Australia, Japan, Malaysia, New Zealand, Singapore & Hong Kong at Bmw Finance. Justin Coates holds Bachelor Of Applied Management, Business Administration And Management, General from Federation University Australia.

Company email context

Email format at BMW Group

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{first}.{last}@bmwfinance.com.au
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AeroLeads found 1 current-domain work email signal for Justin Coates. Compare company email patterns before reaching out.

Profile bio

About Justin Coates

I am a finance professional with proven leadership skills and a broad knowledge of finance and business management. I have excellent interpersonal and communication skills with the ability to develop and maintain strong teams with a proven track record in delivering organisational goals in an efficient and ethical manner. I am experienced in product and process development, loan assessment, creating efficient and compliant workflows and creative solutions and am proficient at developing and maintaining risk management systems.

Listed skills include Finance, Loans, Risk Management, Credit, and 33 others.

Current workplace

Justin Coates's current company

Company context helps verify the profile and gives searchers a useful next step.

BMW Group
Bmw Group
Head of Customer Interaction Services
Melbourne, VIC, AU
Employees
134
AeroLeads page
10 roles · 22 years

Justin Coates work experience

A career timeline built from the work history available for this profile.

Head Of Customer Interaction Services

Melbourne, VIC, AU

Head Of Compliance

Current

Melbourne, Australia

Responsible for establishing the Compliance standards and implementing procedures to ensure that the compliance programs throughout the entity are effective and efficient in identifying, preventing, detecting and correcting noncompliance with applicable key laws and regulations.

Aug 2019 - Present

Head Of Collections Rsc - Australia, Japan, Malaysia, New Zealand, Singapore & Hong Kong

Melbourne, Australia

Create, steer and implement a regional Collections strategy for APAC Regional Service Centre markets to drive and deliver service excellence, process efficiencies and improved market performance across all aspects of Collections, Salvage and Hardship.Drive and Lead $5Billion+ portfolio collections & recovery portfolios for BMW, Mini & Alphera businesses in.

Feb 2017 - Jul 2019

Head Of Collections

Melbourne, Australia

My role is to provide strategic direction for the Asset Management/Collections function, including planning and strategy development. Develop best practice policy and processes in accordance with compliance plan, company objectives and relevant legislation including the National Consumer Credit Protection Act. I lead an effective team maintaining low.

Sep 2016 - Feb 2017

Head Of Internal Audit And Special Projects

Melbourne, Australia

La Trobe Financial is a credit specialist Funds Manager and has been a proven and trusted investment partner for institutional and retail investors since 1952.I evaluate and improve the effectiveness of risk management, control and governance processes. In addition, I identify potential improvements and insights to improve the operation of the organisation.

Jun 2014 - Sep 2016

Head Of Operations - Credit

Melbourne, Australia

I was responsible for the management and growth of the lending operation. I created and implemented new products, procedures and relationships to meet the businesses quality and quantity objectives. I was responsible for recruitment and put in place a training program that enabled rapid development in new and existing staff.As a Responsible Manager under.

Sep 2012 - May 2014

Head Of Collections

Traralgon, Victoria

My role was to develop best practice processes and procedures in accordance with compliance plan, company objectives and relevant legislation including the National Consumer Credit Protection Act. I recruited, developed and managed an effective team maintaining low levels of arrears, and positive outcomes for customers, investors and financiers. I.

2004 - Sep 2012

Manager - Customer Services

Traralgon, Victoria

Responsible for the management of a broad department consisting of loan renewals, loan discharges, custody of security documents and insurance. I implemented and maintained an efficient loan renewal process, retaining or discharging loans as per the business objectives. Create customer service and compliance culture within team.

Jul 2001 - Dec 2003

Assistant Manager - Mortgage Help

Traralgon, Victoria

Manage a portfolio of loans maintaining low rates of arrears. I was responsible to liaise with investors and their representatives; keeping them informed of progress in recovery action. I trained and directed team members to consistently follow proven arrears management procedures.

Jun 1999 - Jun 2001

Administration - Sheriff'S Office Finance Branch

Department Of Justice, Victoria, Australia

Victoria, Australia

Jan 1990 - Jan 1994
Team & coworkers

Colleagues at BMW Group

Other employees you can reach at bmwfinance.com.au. View company contacts for 134 employees →

4 education records

Justin Coates education

Advanced Diploma Of Management, Business Administration And Management, General

Central Gippsland Institute Of Tafe

Diploma Of Mortgage Lending

Finsia

Victorian Certificate Of Education

St Leos Christian Brothers College
FAQ

Frequently asked questions about Justin Coates

Quick answers generated from the profile data available on this page.

What company does Justin Coates work for?

Justin Coates works for BMW Group.

What is Justin Coates's role at BMW Group?

Justin Coates is listed as Head of Customer Interaction Services at BMW Group.

What is Justin Coates's email address?

AeroLeads has found 1 work email signal at @bmwfinance.com.au for Justin Coates at BMW Group.

What is Justin Coates's phone number?

AeroLeads has found 2 phone signal(s) with area code 144 for Justin Coates at BMW Group.

Where is Justin Coates based?

Justin Coates is based in Greater Melbourne Area, Australia, Australia while working with BMW Group.

What companies has Justin Coates worked for?

Justin Coates has worked for Bmw Group, Bmw Group Financial Services Australia, Bmw Finance, La Trobe Financial, and Department Of Justice, Victoria, Australia.

Who are Justin Coates's colleagues at BMW Group?

Justin Coates's colleagues at BMW Group include Devindi Lokuliyana, Jitendra Singh, Elissa Bell-Towers, John Conway, and Travis Twahn.

How can I contact Justin Coates?

You can use AeroLeads to view verified contact signals for Justin Coates at BMW Group, including work email, phone, and LinkedIn data when available.

What schools did Justin Coates attend?

Justin Coates holds Bachelor Of Applied Management, Business Administration And Management, General from Federation University Australia.

What skills is Justin Coates known for?

Justin Coates is listed with skills including Finance, Loans, Risk Management, Credit, Banking, Management, Financial Services, and Mortgage Lending.

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