Solutions Based Analytical IT Professional with 10+yrs of Network Systems / Engineering, IT Troubleshooting, IT Performance Management, Implementations, and Mentor Experience. Driven to provide tangible solutions to escalated issues, help counterparts / contractors with questions, and bring answers to the team. Skilled to effectively communicate with technical and non-technical professionals when explaining IT related issues. Historically worked in Mid to Large size companies and managed Vendor relationships (England & India). USMC veteran with 13+yrs of service. • Predictive Index Results: Venture – Assertive | Analytical | Driving | Goal-Oriented• Management Style: Servant Leader – Lead by example and helping the team when a deficit is presented.• Industry Exposure: Semiconductor Manufacturing, Industrial Services, Commercial Support Services, Business Consulting & Services, IT Services & IT Consulting, Higher Education, Outsourcing & Offshoring Consulting • Hobbies: NHL (Dallas Stars), MLB (Texas Rangers, Colorado Rockies, Chicago Cubs), NCAA (Texas A&M Aggies Football), Reading (American History). Network Engineering Management | Project Management | Technical Leadership | Operations & Program Administration | Strategic Planning | Network Security | Operating Systems Administration & Management | Software Installation & Documentation | Server Administration | Network Administration & Design | Computer Hardware Analysis | Cisco Routers | Troubleshooting | Process Improvement | Firewalls | Disaster RecoveryAdvice for contacting William: William.Coats64@gmail.com
Listed skills include Troubleshooting, Technical Support, Networking, Hardware, and 45 others.