Jim Cobb, Csp Email & Phone Number

Lake City, Minnesota

Red Wing, Minnesota

Rancho Dominguez And Riverside, CA

• Oversaw Production & Service departments as well as Health and Safety for company's largest location. Later was selected to spearhead the opening of a new spin off branch and oversaw all operating functions of that.
• Held account management responsibilities for location's Top 25 customers including Disney, Bass Pro Shops, UCLA Medical, and Coca-Cola.
• Improved Economies of Scale by focusing on a Line Flow strategy to improve paper bale outage. This was done by developing a system to track paper bale counts while reducing machine down time and increasing employee.
• Increased recycled white paper bale output (highest income generator) by 75% through the above process improvement.
• Implemented cost control measures to reduce plant monthly supply expenses by 70%.
• Net Promoter Score (NPS): Only 2 negative NPS scores in my last 7 months with the company.

Whittier And Ontario Ca

• Acted as department head for one of the company's largest uniform rental locations. Second in charge of the location behind the General Manager.
• Had highest Customer Satisfaction Index (CSI) rating and 2nd lowest Lost Business percentage in the region in 2008 out of 59 Service Managers.
• Won the company’s award for the highest (CSI) rating increase in the entire company and highest in the region in 2005.
• Designed the most successful catalog sales promotion in the location's history in 2010.
• Successfully re-signed several large multi-location customers including one that secured $400,000 in annual revenue for the company.
• Mentored and trained new or less experienced members of the Service Management Teams

Long Beach, CA

• Achieved my sales goals and was later promoted to Service Manager by the Vice President of the region.

Long Beach, CA

• Excelled in different roles and assignments during a 2 year indoctrination period into the company's different departments.
• Played a key role in revitalizing the location’s route based catalog sales effort that saw and 71% increase in the Service Representative’s sales average.