Benjamin Frost Email & Phone Number

Bloomfield, CT, US

Madison, WI, US

• Managed a team to deliver Kubernetes platforms for container workloads, ensuring efficient deployment both on-premises and in cloud environments, within a defined budget.
• Led the technical aspects of a data center migration, including application transfers, infrastructure mapping, security configurations, and platform unification.
• Implemented GitOps methodologies, utilizing Crossplane, for Kubernetes clusters, enhancing deployment speed and security for application owners across OpenShift and AWS EKS platforms.
• Achieved a significant reduction in operational costs by consolidating container hosting across multiple data centers, resulting in annual savings of $250,000.

Nashville, TN, US

• Implemented customer-centric DevOps services, leading to automated deployments and enhanced orchestration tools, which resulted in an 85% reduction in cycle time for IT service delivery.
• Developed an offshore support model for DevOps and platform management, optimizing resource allocation for critical projects while sustaining low operational costs.
• Managed data center network migration to replace a non-redundant architecture with a redundant and scalable infrastructure utilizing Cisco Nexus 9k and Catalyst 9k series switches resulting in 10x more capacity and.
• Enhanced system reliability through the integration of monitoring, alerting, and log aggregation tools, significantly reducing detection time and bolstering service availability.

Costa Mesa, CA, US

• Led IT Operations, ensuring seamless functionality of data centers and AWS Cloud hosting for essential voice and data services, alongside managing IT Service Desk for comprehensive end-user support.
• Transformed initial infrastructure into a robust, scalable, and fully redundant consolidated data center environment, optimizing for cost-efficiency and reliability.
• Deployed ServiceNow for streamlined Incident, Problem, Change, and Asset management, integrating with AWS API and Lambda services to enhance toolsets and automation capabilities.

Kista, Stockholm, SE

• Directed a team of 100+ technical professionals in delivering service-level agreements for core IT services, including Service Desk, Operations, and Data Center Management.
• Enhanced Back Office services, Server Engineering, Database Administration, and Operational Support Systems (OSS) Tools support, optimizing system efficiency and reliability.
• Identified and mitigated a critical security vulnerability in point-of-sale systems, conserving over $4 million annually.

Atlanta, Georgia, US

• Decreased internet usage costs by 245% through architectural improvements and successful carrier contract renegotiations.
• Managed a robust team responsible for the continuous operation of network and security infrastructure, ensuring system reliability and efficiency for a multi-million subscriber base while adhering to a $20M budget.
• Implemented automation strategies and developed tools to enhance network scalability, effectively maintaining operational capacity without the need for additional personnel.
• Achieved a 63% reduction in capital expenditure on hardware through the strategic design and construction of an international data center, housing an extensive music library, by repurposing existing equipment.
• Automated processes and crafted tools to increase network scalability, preserving operational capacity with existing staff levels.

Atlanta, Georgia, US

• Designed and supported IT infrastructure services, improving operational support for a broad user base across multiple sites.
• Implemented ServiceNow for enterprise service management, enhancing workflow automation and system integration processes.
• Developed and maintained Microsoft Exchange, Active Directory, and SMS solutions, achieving 100% system availability over three years for a large user network.