Coby Cherry Email & Phone Number

Del Rey & Lohman Branch- Las Cruces Nm

I am Responsible for directing and administering the operational functions of a branch location while ensuring that member service objectives are well supported and carried out. I also ensures that established policies and procedures are followed. I train new and existing employees, while directing, and supervising branch staff. I participate in the inception and development of marketing and promotional activities in support of the branch’s unique market. I proactively fulfill any members request accurately, professionally and with respect. I assume responsibility for the effective and efficient performance of branch operations while ensuring timely resolution of any member’s needs and communication of the outcome. I effectively supervises branch staff, ensuring optimal performance of each. When I am assisting member's, I explores opportunities to exceed a their expectations that are beneficial to both the member and FirstLight FCU. I assume responsibility for establishing and maintaining effective, professional business relations with the members I serve. I ensure that I protects the privacy, security and assets of all our members and FirstLight FCU. I proactively supports the Mission, Vision, and strategic business initiatives of the credit union while promoting teamwork, innovation and continuous learning.

300 E Foster Rd. Las Cruces Nm

Responsible for managing member service activities of the branch. Ensures that all credit union services and products are promoted and that quality member service is delivered to all members in a prompt and professional manner. Promotes branch business development and seeks to broaden the credit unions member base. Provides direction in the administration of policy and procedure to branch personnel. Trains, directs, and supervises branch personnel. Performs branch administrative and member service activities as required. Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards. Provides assistance, direction and supervision to personnel through effective objective goal setting, delegation, communication coaching and recognition. Responsible for loan volume, quality and delinquency. Reviews loan underwriting quality and verifies that sound analysis and lending procedures were followed. Approves and/or deny loan applications within established policies and limits. Responsible for the development and success of the branch team. Coaches, mentors and retrains personnel as identified. Administers discipline as appropriate. Promotes credit union services and products to broaden member base. Ensures that staffing levels are appropriate. Interviews, hires, and assigns personnel. Promotes a positive image of the credit union to its membership. As an assistance branch manager, I was cross trained in both the teller department as well as the member service and loan departments. I actively rotated duties and responsibilities of each department on a semi-annual basis. I continued to seek growth and development and gain additional knowledge and responsibilities in order to reach my goal of being a branch manager.

Oversee 2 Las Cruces Branches

Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Approves transactions ,answers teller questions, resolves more complex problems, and oversees balancing. Maintains inventory of cash and negotiable instruments. Responsible for smooth flow of Teller lines, adequate window coverage, and general training and supervision of tellers. Oversees provision of a full range of services, including phone and mail, to members and prospective members. Ensures that members are promptly and professionally served. Acts as a teller as needed and actively cross sells Credit Union products and services. Provides assistance, direction and supervision to personnel through effective objective setting, delegation, communication coaching and recognition. Conducts staff meetings as required. Informs personnel of policy, procedural, and legal changes. Discusses areas needing improvements. Ensures that personnel are well trained, effective, and optimally used. Identifies training needs and develops and implements appropriate training programs. Conducts training sessions and cross-trains as appropriate. Monitors and documents performance of assigned tellers. Provides effective and timely coaching as situations warrant. Prepares and administers corrective action up to and including verbal warnings. Recommends higher level of corrective action as needed. Prepares and administers performance evaluations. Ensures that staffing levels are appropriate. Participates in the interview process. Reviews and monitors the work of department personnel. In addition, I was responsible for managing two local branches primarily the teller departments for a period of 1 year.

300 East Foster Rd

Proactively fulfills a member’s request accurately, professionally and with respect. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. Assists tellers with more complex member transactions. Assist in investigating Teller out of balance conditions. Assists in finding balancing errors. Assists with balancing vault, ATMs and cash machines. Assist in the maintenance of an inventory of cashier checks, money orders, travelers’ checks, and other negotiable items for use in the Teller area and assist with monthly audits. Serves as dual control with supervisor or above as needed for the purpose of cash verifications, ATM transactions, vault transactions, night drop transactions and vault, night drop, ATM and cash machine access. Ensures that Teller functions are correctly performed and are in accordance with established policies and standards. Ensures all security procedures are followed. Maintains up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintains an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including emergency evacuation and robbery procedures. Keeps abreast of regulatory changes and seeks guidance for complex or questionable transactions. Seeks ways to improve internal service and/or delivery systems.Adapts to business changes readily and enthusiastically. Ensures that the work area is clean, well maintained and secure. Performs related clerical duties as required. Performs the duties and responsibilities of other credit union positions as qualified and needed. Effectively coaches and documents Teller trainees’ success and communications proactively with the management team. Provides effective mentorship to Teller trainees, giving feedback and instruction as required within mentorship program.

Freshmen

High School, Basic Skills And Developmental/Remedial Education, 12

High School, Basic Skills And Developmental/Remedial Education, 9-11