Coby Harrison Email & Phone Number

Hunt Valley, Maryland, United States

Hunt Valley, Maryland, United States

Technical Support: Providing timely and effective assistance to end-users, troubleshooting hardware and software issues, and resolving technical problems with patience and professionalism.Customer Service: Delivering exceptional customer service experiences by actively listening to user concerns, understanding their needs, and providing clear and concise solutions.IT Troubleshooting: Proficient in diagnosing and resolving technical issues related to desktops, laptops, printers, software applications, and network connectivity.Documentation: Maintaining accurate records of support tickets, resolutions, and frequently encountered issues to facilitate knowledge sharing and continuous improvement.Team Collaboration: Collaborating with colleagues and senior technicians to escalate complex issues, share best practices, and contribute to a positive and collaborative work environment.Bombgar: As an adept user of the Bomgar application, I leverage its powerful features to streamline remote support processes while ensuring the highest level of security for our organization and clients.

Westminster, Maryland, United States

Working in a retail job provides individuals with a diverse set of skills that are applicable in various professional settings. I was also here for the longest due to the highly selective program I was chosen for to get my education for free while working. Here are skills learned and utilized from a retail job:Customer Service: Interacting with customers in a friendly and approachable manner. Addressing customer inquiries, concerns, and assisting with product selection.Communication Skills: Developing clear and effective communication skills with both customers and team members. Conveying information about products, promotions, and policies accurately.Sales Techniques: Gaining experience in sales techniques, including upselling and cross-selling. Understanding customer needs and recommending products based on their preferences.Cash Handling: Processing transactions accurately and handling cash responsibly. Operating point-of-sale (POS) systems and ensuring financial transactions are secure.Product Knowledge: Acquiring in-depth knowledge about the products or services offered in the retail environment. Staying informed about new arrivals, features, and specifications.Time Management: Juggling multiple tasks efficiently, such as assisting customers, restocking shelves, and maintaining cleanliness. Prioritizing responsibilities based on the needs of the store.Teamwork: Collaborating with colleagues to achieve common goals. Communicating effectively and supporting team members during busy periods.Problem-Solving: Addressing customer issues or complaints with a solution-oriented approach. Resolving challenges related to inventory, pricing discrepancies, or customer service.

Louisville, Kentucky, United States

Working as a medical receptionist provides individuals with a valuable set of skills that are applicable in various administrative and customer service roles. Here are skills obtained from being a medical receptionist:Customer Service: Interacting with patients, healthcare professionals, and visitors in a courteous and professional manner. Addressing inquiries, scheduling appointments, and ensuring a positive patient experience.Communication Skills: Developing clear and effective communication skills in-person, over the phone, and through written correspondence. Conveying medical information and instructions accurately to patients.Appointment Scheduling: Managing and scheduling appointments using electronic scheduling systems.Coordinating patient schedules with healthcare providers and managing appointment calendars.Electronic Health Records (EHR) Management: Utilizing electronic health record systems to input and retrieve patient information. Ensuring accuracy and confidentiality of patient records.Multitasking: Juggling multiple tasks efficiently, such as answering phones, checking in patients, and managing administrative duties. Prioritizing tasks based on urgency and importance.Knowledge of Medical Terminology: Developing a basic understanding of medical terminology to navigate patient records and communicate effectively with healthcare professionals.Insurance Verification: Verifying patient insurance information and ensuring accurate billing details.Assisting patients with insurance-related inquiries.Conflict Resolution: Resolving patient concerns or conflicts in a professional and empathetic manner. Addressing issues related to appointment scheduling, billing, or administrative processes.Confidentiality Compliance: Adhering to strict confidentiality standards in handling patient information.Ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.

Westminster, Maryland, United States

Working as a pizza delivery driver involves a unique set of skills that go beyond driving. Here are skills obtained from being a pizza delivery driver:Time Management: Efficiently managing delivery schedules to ensure timely and accurate deliveries.Prioritizing orders based on delivery times and traffic conditions.Customer Service: Interacting with customers in a friendly and professional manner during deliveries. Handling customer inquiries, resolving issues, and ensuring customer satisfaction.Navigation Skills: Developing strong navigation skills to find delivery locations efficiently utilizing maps, GPS systems, and local knowledge to navigate through different neighborhoods.Safe Driving Practices: Practicing safe and defensive driving to ensure the safety of oneself and others on the road. Adhering to traffic rules and maintaining a clean driving record.Vehicle Maintenance: Performing basic vehicle maintenance, such as checking oil levels, tire pressure, and fluid levels. Reporting any issues with the delivery vehicle to the appropriate personnel.Money Handling: Handling cash transactions accurately and responsibly. Keeping track of cash and tips received during deliveries.Adaptability: Adapting to changes in delivery routes or traffic conditions.Handling unexpected challenges, such as road closures or adverse weather conditions.Communication Skills: Communicating effectively with restaurant staff regarding order details and delivery times. Notifying customers of any delays or issues with their orders.Problem-Solving: Addressing challenges such as incorrect orders or customer complaints with a solution-oriented approach. Handling unexpected situations during deliveries.

Mount Airy, Maryland, United States

Working as part of the ground crew at a golf course involves a variety of tasks related to maintaining the course's appearance and functionality. The biggest takeaway from my time at the Links is my ability to wake up at 2:30 AM during the summer of my senior year of high school. While the majority of my friends and peers were enjoying their summer I was working hard to maintain the grounds of the golf course. The role encompasses both technical and soft skills. Here are skills learned and utilized as a grounds crew at a golf course:Turf Management: Understanding the principles of turfgrass maintenance, including mowing, fertilizing, and irrigation. Executing tasks to ensure the health and aesthetic appeal of the golf course.Equipment Operation: Operating and maintaining various groundskeeping equipment such as mowers, trimmers, and aerators. Safely using and caring for tools and machinery to perform landscaping tasks.Landscaping and Horticulture: Performing landscaping duties, including planting, pruning, and maintaining trees, shrubs, and flowers. Knowledge of horticultural practices to enhance the overall landscape.Irrigation Systems: Understanding and operating irrigation systems to ensure proper watering of the golf course. Identifying and addressing irrigation issues for efficient water distribution.Pest and Weed Control: Implementing pest and weed control measures to maintain a healthy turf. Identifying and addressing common turf pests and weeds.Course Setup and Maintenance: Assisting in the setup and preparation of the golf course for daily play.Responding to weather conditions and adjusting maintenance schedules accordingly.

Finksburg, Maryland, United States

Working as a drive-thru attendant involves a set of skills that are applicable not only in the fast-food industry but also in various customer service and entry-level positions. Here are some skills obtained from being a drive-thru attendant:Customer Service: Interacting with customers in a fast-paced environment, providing prompt and friendly service. Handling customer inquiries, taking orders, and ensuring customer satisfaction.Effective Communication: Developing clear and concise communication skills when interacting with customers through a drive-thru speaker system. Communicating order details accurately to the kitchen staff and ensuring order accuracy.Multitasking: Managing multiple tasks simultaneously, such as taking orders, handling cash transactions, and processing payments. Juggling various responsibilities efficiently during peak hours.Order Accuracy: Paying attention to detail to accurately process and fulfill customer orders. Double-checking orders to minimize mistakes and ensure customer satisfaction.Cash Handling: Handling cash transactions accurately and responsibly. Processing payments, providing change, and maintaining the security of cash transactions.Problem-Solving: Addressing customer concerns or issues promptly and finding solutions to ensure a positive experience. Handling unexpected situations, such as incorrect orders or payment discrepancies.Time Management:Adaptability: Adapting to changes in customer flow, menu items, or special promotions. Handling unexpected challenges and maintaining composure in a dynamic work environment.

Westminster, Maryland, United States

Working as a busboy, or busser, in a restaurant involves a range of responsibilities that contribute to the overall efficiency of the establishment. While the role may not seem directly related to specific technical skills, it provides valuable soft skills and work experience that can be transferable to various professional settings. Here are some skills learned from my position as a busboy:Time Management: Prioritizing tasks efficiently to ensure tables are cleared promptly.Managing multiple tasks simultaneously to maintain a smooth workflow during busy periods.Team Collaboration: Working closely with servers, kitchen staff, and other team members to deliver a positive dining experience for customers. Communicating effectively to coordinate tasks and respond to the needs of the team.Customer Service: Interacting with customers in a courteous and friendly manner. Responding to customer requests promptly and ensuring their satisfaction.Problem Solving: Addressing issues such as spills or customer requests promptly and effectively. Finding solutions to maintain a clean and organized dining area.Work Ethic: Demonstrating a strong work ethic by consistently performing tasks efficiently and with attention to quality. Taking initiative to complete tasks without constant supervision.Communication Skills: Developing clear and concise communication skills, both verbally and non-verbally. Conveying information to team members and customers in a professional manner.