Coby Huff, Pmp Email & Phone Number

Mechanicsburg, PA, US

Blue Bell, Pennsylvania, United States

• Manage implementation of a multitude of voice and data service offerings
• Oversee large scale UCaaS rollouts
• Create and maintain project plans for client rollouts
• Track project timelines and milestones
• Track project jeopardies and conduct risk management
• Conduct client kickoff calls and status meetings with vendor Project Managers and client POCs

• Project manage multiple large clients to ensure timely service delivery
• Work with and maintain carrier relationships to meet client needs
• Oversee telecom order management & installation of carrier services
• Serve as main point of contact and escalation point for client CIO’s & IT teams
• Create SOW’s and implementation plans that list roles and responsibilities for all parties involved
• Create project timelines to keep all parties on task and aware of critical dates

• Diagnosed and repaired various customer platforms
• Troubleshoot Pots, T1, PRI, VoIP/Hosted PBX, DSL, VPN, MPLS
• Initial POC for customers with service related issues
• Daily interaction with LEC to coordinate repairs
• Fielded customer inquiries regarding current and future solutions
• Interacted in a team environment to ensure customer satisfaction