Top performer with over 19 years of management experience with 10 years across multiple systems and industries as a hybrid analyst of business/application development; concentrated in health, transportation, telecom, textile, education, insurance, and energy; implementing an array of IT tools in business to technical roles. A dependable team player, leading with a positive attitude and ambition, alongside critical thinking and conflict management skills; I drive solutions to any objective while empowering teams to success. Highly motivated, self-starter, I work internally and client facing, without direction or supervision.• Decisive Project Manager who works well in team environments at both delegating and contributing. Detailed documentation, actions items, analysis, assignments and completion for executive summary and presentations• Proven ability to organize and lead, analyze markets, target areas of opportunity, development of winning strategies, innovative thinking and problem solving skills with expert level use of the entire MS Office Suite and various resources for delivery• Experienced in the development of new roles, policy, people, procedures, and testing, from operations to technical aspects. Thorough documentation of processes with continual improvements for efficiency and effectiveness; specifically with BMS, Pfizer, BCBC and Healthways• CSAT Architect of policy, process and program developer fulfilling business needs of several accounts at minimal cost, saving $70K/mo in liquidated damages. Developed CSAT tracker to work in conjunction w/ vendor, identifying trends, root cause and action items at a glance, w/ automated KPI reports• Leads development teams from charter to implementation; including completion and transfer of ownership to site/mobile application for OSU Master Gardeners; using a mix of traditional and Agile/Scrum SDLC
Listed skills include Project Management, Outsourcing, Itil, Incident Management, and 45 others.
