• Implement contracts and purchase orders for clients as well as provide go-live assistance• Develop implementation project plans and conduct kick-off meetings with clients• Obtain feedback from clients and provide regular project status updates• Work with sales, product and development teams to meet client needs

• Assist Professional Services team with backlog and administrative duties• Implement contracts and purchase orders for clients as well as provide go-live assistance• Develop implementation project plans and conduct kick-off meetings with clients• Obtain feedback from clients and provide regular project status updates• Work with sales, product and development teams to meet client needs

• Engaged with clients to enact plans to meet government oil and gas compliance• Managed and maintained client accounts daily to ensure compliance• Performed data entry and extensive requirements gathering• Worked to problem solve unique client issues and present solutions

• Researched, analyzed and collected business requirements• Assist product team with documenting and designing product solutions• Led user tests over self designed prototypes using the user-centered design process• Wrote user stories and participated in an agile working environment

I worked as an intern for Amarillo National Bank's IT Department where I learned more about the IT industry and it's job aspects. This internship helped start me on the path as an IT: Business Analyst.• Understudied with IT Director• Provided live technical support • Performed hardware installation across bank branches