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Provides exceptional customer service to students, families, and group leaders embarking on one of our high school or middle school tour programs. Delivers accurate information to travelers, serves as liaison between them and our Tour Consultants and Operation teams, and maintains accounts to ensure a flawless experience before tour, on tour, and post-tour. Collaborates with the team to hit sales goals to generate revenue. Ended in top 5 TSS for President’s Club in my first year.

Works in a high volume, fast-paced clinic that interacts with over 300 patients daily for check in and appointment scheduling Makes outbound calls to patients to set up appointments, reschedule, convey provider messages, or update informationObtains authorization and verification of patient demographics and insurance coverage and collects co-paymentsAssist patients in navigating basic healthcare processes in Spanish and EnglishEstablishes professional and welcoming relationship with new and regular patients

Assisted the International/Study Abroad Office Directors with initiatives that inspired and promoted student conversations surrounding immersion in a foreign country to heighten cultural knowledge, understanding, and adaptation. Engaged students with personal study abroad anecdotes and fostered a welcoming environment for international residents and visitors to the office. Managed confidential documents and data entry of international students' immigration and academic details. Answered phone calls, redirected them, took messages, and contacted students regularly with updates or messages from the Directors or Administrator. Scheduled appointments, updated calendar, and prepared and delivered materials for Director meetings or events when necessary. Maintained the social media platforms for International Students and Study Abroad as well as email correspondence for the I-Office. Assisted Administrator with tabling efforts for prospective and admitted students alike.

Assisted Director and Assistant Director with multicultural projects, programming, and event planning such as the 1st Annual Unity Gala and the Peer Mentorship Program. Primarily helped plan and coordinate the pairing process, programs, and social events for the inaugural MALANA* Peer Mentorship Program, later serving as the liaison between the Director and the 30 mentees in the Program. Regularly met with mentees and assessed mentorship experience, addressing questions and concerns, and entering data into program spreadsheets. Obtained program feedback and proposed new match ups to the ODI Director and Assistant Director. Updated the social media group page for the mentor program, answered phones, reserved event and meeting spaces, and ran errands as necessary. Assisted in organizing MultiCultural House volunteers.*(Multiracial, African-American, Latino-Hispanic, Asian-American and Native American)

Serves as the 2017 President of "SALSA" (Spanish And Latino Student Association), and a liaison between students and the University. Works with five fellow Executive Board members to plan and execute events that promote Latin-x/Hispanic culture. Directs weekly SALSA meetings for over fifteen student members. Organizes the Annual Barrio Fiesta and El Baile events. Hosts Latino/Hispanic speakers and cultural bands, and fosters connections with cultural organizations in the Bloomington-Normal community.

Assists Residence Hall Director in managing quotidian tasks regarding a first-year residence hall on the Illinois Wesleyan campus. Establishes and encourages a harmonious staff dynamic. Oversees (six) Residential Assistants and (six) Desk Aides. Manages Residential Assistant and Desk Aide duty schedules, supervises the front desk of the hall, and is a liaison between students and staff. Co-advises the Hall Government, coordinates and helps implement programs for freshman, mentors new staff members, and serves as the person-to-contact in the absence of the Residence Hall Director.

Works closely with Director and Youth Program Director to develop and implement after-school programming for middle schoolers, that fosters relationship building and trust, a supportive, inclusive, and learning environment, and aims to build relationships with their parents. Assisted the Director of the Being Awesome Middle-schoolers (BAM) in organizing daily activities and programs for multicultural, mixed-income, at-risk youth in 6th–8th grade. Communicated with leaders and Director to consistently improve relationships with students. Managed NNCC's online platform to keep track of attendance, students' points, and work hours. Assessed and recorded successes and flaws of new programs.

Cultivated a welcoming, cheerful environment for all library patrons and visitors. Collected and processed fees and payments, managed the cash drawer, and recorded payment in system. Routinely operated fax machine, copier, scanner, printer, computer software, and managed library email. Created brochures and flyers as necessary, made and distributed library cards, charged and collected fines, and scanned patron forms upon request. Provided storytelling events and assisted with other programs for children, tutored students in grades 1st-8th, and assisted the Youth Services Coordinator with library tours and crafts for visiting classes. Planned and hosted a movie-book club for young adults. Helped resolve patron concerns or issues, signed and sorted incoming packages, utilized library PA system daily to make announcements, and assisted or led the opening and closing of the premises. Answered phone calls, redirected calls, took messages, entered data into library system, and handled grant information.

Works closely with a team of 4-9 people to ensure hall safety and create a welcoming environment in residential halls for upper-division students. Personally is in charge of overseeing the well-being of 28 students. Creates fun, informative programming for residents of the building, arranges one-on-one meetings to check in with the student's wellbeing, promotes events for the Office of Residential Life, and ensures the security of the building during night-time hours.

Directed the Civic Engagement Committee and planned, hosted, and promoted the 2015 Civic Engagement Banquet and the annual Do Good Speaker events. Assisted in inviting MacArthur Fellow Juan Salgado to Illinois Wesleyan. Managed a sizable budget to put on the aforementioned events. Advocated for the involvement of students in the community and volunteerism. Provided opportunities for students to do community service. Gave a "Welcome, Get Involved" speech to the Class of 2019.

Kept track of member attendance, exec and meeting minutes, and correspondence to the organization. Helped plan and host the annual Barrio Fiesta event, el Grito, el Baile, and events for Hispanic Heritage month.

Worked with the Bloomington community and the Illinois Wesleyan student body to create/organize/promote civic engagement events and to recruit volunteers. Maintained and filed the collection of binders of work done by students over the past ten years and worked with local nonprofit organizations. Entered binder data into a database.

Assisted LRC librarians with book displays, event organizing, shelving, shifting, labeling, and other clerical duties. Provided tutoring assistance to fellow students with homework, studying, and revision.