Connie C. Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, California, United States

・Conduct intake procedures with youth at point of arrest cited for misdemeanors and felonies.・Provide case management services for youth enrolled in Make It Right (MIR) and San Francisco Community Assessment & Referral Center (SFCARC) programs.・Make contacts and build relationships with systems partners such as community-based organizations, SFUSD, Public Defender’s Office/Defense attorneys, Juvenile Probation Department, SF Police Department, SF Sheriff’s Department, etc. Since 1999, SFCARC has been a community based diversion program and assessment center for youth ages 12-18 arrested in San Francisco. SFCARC is a single point of entry for assessment, arrest & crisis intervention, service integration, justice system navigation & individualized referrals to community based agencies.

Long Beach, California, United States

・Contributed to the transition to Zendesk by creating macros and shortcuts to increase productivity for chat and email support, resulting in a dramatic decrease in processing times - under 24 hrs.・Maintained customer profiles, submitted orders and managed returns on Netsuite.・Troubleshooted and diagnosed technical issues, drawing from a personal understanding of the inner workings of all HT wellness products.・Communicated with customers, retail dealers, online dealers, on-site technicians, shipping carriers and commercial clients through inbound and outbound support methods (phone, email, and chat).・Coordinate services with third-party companies and cross-functionally to ensure tickets are resolved in a timely manner.・Consistently meet and exceed KPIs demonstrating efficient and effective performance.・Consistently exceeded KPIs demonstrating efficient and effective job knowledge, teamwork, work quality, attendance and innovation, avg score 4/5 across 5 categories.Awards: Rockstar Rookie 2022, Positive Vibes Ambassador 2024

Los Alamitos, California, United States

・Trained Fieldworker interns and new Youth Supervisors on best-practices to be present and available for the needs of the residents while balancing administrative tasks. ・Practiced empathy and compassion, to attend to the needs of clients, families, community members, and stakeholders.・Attended to calls to the 24/7 shelter hotline using trauma-informed responses.・Administered, documented, and secured residents' prescribed medication.・Maintained accurate digital and physical records including, but not limited to client files, shift notes, medication logs, in-house incident reports, crisis calls, and donation receipts. ・Processed intake and exit paperwork, ensuring all administrative items are stored properly.

Los Alamitos, California, United States

・Shadowed, assisted, and practiced daily tasks under Youth Supervisors with the goal of transitioning into the Youth Supervisor role.・Completed chores while adhering to city and state group home regulations

San Francisco Bay Area

・Assistant to the Director of Employee Services・Maintained and organized internal employee files and records including I-9, 401(k), healthcare, resumes and contracts・Scheduled onboarding and offboarding tasks for contractors and employees・Built weekly, monthly and quarterly reports with Microsoft Excel

Long Beach, California

・Persuaded prospects to donate through engaging, enthusiastic rapport using RNL CAMPUSCALL ・Combatted refusals on the spot with empathetic responses and persistent reasons to donate・Maintained accurate and current Alumni records for future phonathons

San Francisco, California

・Resolved Shopper and Customer inquiries with Zendesk・Facilitated Shopper and Customer lifecycle through effective email and phone support - Average QA 95%

San Francisco, California

・Responded to emails sent to Pinner Support using Zendesk and Wise・Collaborated with another team member on 2 projects: June Pinner Pulse and Virality Insight Report・Scheduled networking events with Pinployees to gain a better understanding of their path to Pinterest・Organized a final Intern Wrap-Up presentation to summarize my time at the company

San Francisco, California

・Revived and updated a YTP play from the 1990's called Inside Out with the guidance of the YTP teaching team・Played the part of Angel (co-star), the persevering underdog・Performed 2 nights at the Mime Troupe studio space and a shortened version at the Youth Art Summit at SOMArtsThe Youth Theater Project is an 8 week intensive theater workshop that that helps students build their skills in acting, improvisation, and character work. Students also discuss relevant topics and tackle difficult subjects through the lens of comedic theater and the Mime Troupe style to produce the final performances.