As the Owner/Director of Operations of Stanley Steemer NW Indiana, I have over 16 years of experience in overseeing all aspects of the carpet and upholstery cleaning, water damage restoration and applied structural drying, all hard surface cleaning, honing and restoration as well as our airduct cleaning business in the NW Indiana region. I am an IICRC Certified Technician in five different areas of expertise, and I have successfully implemented new products and service lines to meet the diverse needs of our customers.I am passionate about providing our customers with the best experience possible through trained, professional technicians, and I manage a large team of field technicians, supervisors, office personnel and a fleet of 12 company vehicles. I am also responsible for all things marketing from television, online, social medial and print. I handle the financial budgeting and planning of the operation, based on monthly profit and loss statements, key performance indicators, and market trends. I ensure that all activities of the organization are in compliance with internal and external rules, regulations, policies, contracts, and laws. I promote a safe and respectful workplace through designated safety team, employee reviews, HR benefits administration, and customer relations and resolutions.
Listed skills include Customer Satisfaction, Sales, Customer Service, Leadership, and 19 others.