- Functionality testing and issue reporting.- Relationship management and helpdesk operations.- CRM and UNGM Website and Help Center content management, including coordinating translations into Spanish and other languages.- UNGM Knowledge Sharing.- UNGM Knowledge Center Revamp Project.- Outreach activities, including creating training for various stakeholders.- Creation and management of the UNGM LinkedIn page.

Project Manager, Social Media Account Manager, Digital Content Specialist and Copywriter.Business languages: English and Spanish.My toolbox: SocialGest, Metricool, Canva, Google Suite, TeamWork, Zoom/ Skype.Lately, I’ve working with: - Sustainable Brands Madrid 2019 - Quiero. - InterviajesNY - San Joan de Binissaida Hotel - GetWhin

Inturea is an online communication and tourism marketing agency specialized in Inbound Marketing. I was responsible for the content creation and community management of the Twitter, Facebook, Youtube, LinkedIn and Instagram accounts for the following brands:- Meliá Hotels International- Gabriel Escarrer, CEO of Meliá Hotels International- Veggys, healthy fast food delivery in Palma de Mallorca- Hotels: Innside Palma Bosque and ME Mallorca- Inturea

• Compilation of 2017 Barceló CSR Annual Report (Hotel Division, EMEA and LATAM regions), including: - Materiality analysis - Management and coordination with Hotel Teams and Corporate Departments to collect data - Conversion, standardisation and analysis of energy and water consumption and generation of waste - CSR Report writing• Creation of SharePoint surveys on: - Hotel general information - Suppliers - Social action - Environment:… Show more • Compilation of 2017 Barceló CSR Annual Report (Hotel Division, EMEA and LATAM regions), including: - Materiality analysis - Management and coordination with Hotel Teams and Corporate Departments to collect data - Conversion, standardisation and analysis of energy and water consumption and generation of waste - CSR Report writing• Creation of SharePoint surveys on: - Hotel general information - Suppliers - Social action - Environment: energy and water consumption, waste generation and resources saving measures - Human Resources• Collaboration in the definition of the Barceló CSR Policy and Strategy• Identification, analysis, development, promotion and follow-up of projects and actions aligned with Barceló Hotel Group strategic business objectives, as well as with the vision, mission and values of the company• Collaboration with the Barceló Foundation and a new boost to the Farmasol Project. Translation into English of the video " FARMASOL Project - years 2015 and 2016" Show less

• Creation of reports and notes, and response to inquiries about the factors that affect the establishment of Spanish companies in India, Sri Lanka, Bangladesh, Nepal and Maldives• Monitor projects and investment opportunities in those countries to be published on ICEX website and in the daily newsletter• Reports published at ICEX web: Indian Budget 2016-17: changes affecting foreign companies, 2016 Economic and Commercial Report of India and the 2016 Investment Guide of India •… Show more • Creation of reports and notes, and response to inquiries about the factors that affect the establishment of Spanish companies in India, Sri Lanka, Bangladesh, Nepal and Maldives• Monitor projects and investment opportunities in those countries to be published on ICEX website and in the daily newsletter• Reports published at ICEX web: Indian Budget 2016-17: changes affecting foreign companies, 2016 Economic and Commercial Report of India and the 2016 Investment Guide of India • Speaker at “Global Perspective in Higher Education with Innovation, ICT, Digital Technology & Social Media conference” held in Chandigarh, Punjab State, India• Creation of a potential partners agenda in Sri Lanka for the Spanish Global Hotel Consortium Hotusa Group• Maintain database of business activities carried out by Spanish companies in India • Maintain and update Delhi and Noida Areas Establishment Cost Simulator Tool Show less

• Manage physicians patients' visit to the consultation, providing dedicated customer service• Developing schedule for paediatricians’ on medical consultancy with hospitals partnered with the Uncibay Group, which included 10 locations and upto 70 medical professionals• Document and develop a classification and records database for 70 paediatricians to accurately capture academic background, credentials, insurance information etc

• Development, maintenance and translation of the website content into Spanish and helpdesk templates • Design, test and provide feedback of UNGM functionalities for further development of the website • Monitor and track users request and provide accurate and timely answers• Communicate regularly with UN focal points about new UNGM functionalities • Prepare and maintain ICT development progress reports and helpdesk usage reports• Creation of surveys and advertisement… Show more • Development, maintenance and translation of the website content into Spanish and helpdesk templates • Design, test and provide feedback of UNGM functionalities for further development of the website • Monitor and track users request and provide accurate and timely answers• Communicate regularly with UN focal points about new UNGM functionalities • Prepare and maintain ICT development progress reports and helpdesk usage reports• Creation of surveys and advertisement material: videos, banners, posters, PPT presentations, etc. Show less

• Translation of the new UNGM website into Spanish• Monitor and track users request and provide accurate and timely answers• Communicate regularly with UN focal points about new UNGM functionalities • Support the development of the new website through design and quality assurance testing• Support communication for UNGM website and development of presentations about the new Vendor Registration Reform (VRR)

• Translating internal and external documents for print and web, primarily from English to Spanish, but on occasions from Spanish to English• Support co-workers with various responsibilities within the department, specific to translation needs • Prioritizing and coordinating translation work by urgency and deadline date• Liaising globally with Spanish language colleagues

• Administrative tasks of documentation control from Danish and Spanish citizens to obtain visas, residence permits, certificates and working professional qualifications• Collaboration and administrative assistance on the postal vote for Spanish residents in Denmark, corresponding to the Spanish regional elections in 2012• Provide customer service for all Consulate administrative issues, including monitoring of email and telephone queries • Cultural programming and budget tracking