Coco Carmassi Email & Phone Number

City Of London, England, United Kingdom

As a Box Office Assistant, I supervised festival stewards in ticketing lanes and resolved customer issues at events like East Park Brighton, Southampton Summer Sessions, and Finsbury Park Events, with attendance ranging from 6,000 to 43,000 people. I excelled in fast-paced environments, prioritizing tasks and providing clear communication and effective customer resolution. This role honed my ability to manage needs and interpersonal skills, ensuring smooth operations and addressing customer concerns efficiently.

Oxfordshire, England, United Kingdom

During my two years as a Module Assistant, I gained valuable insights into organizational management, communication, and problem-solving. By developing a digital framework for tracking attendance and student support needs, I enhanced my ability to innovate and adapt to improve efficiency. Serving as the main point of contact between students and module leaders strengthened my communication skills, teaching me to convey information clearly and empathetically. Additionally, I honed my decision-making abilities by taking initiative and offering solutions to address a wide range of student needs. This experience helped me grow professionally by managing diverse responsibilities and developing a proactive approach to problem-solving.

Oxfordshire, England, United Kingdom

As Head of Operations for the Brookes Union Awards, my role consisted of orchestrating the setup and breakdown of the event space, working seamlessly with both internal teams and external stakeholders. My role also involved gaining specialized training in Health and Safety Risk Assessment, which was crucial for managing the anticipated attendance of at least 100 students from 30 different societies. Additionally, I led the arrangements to ensure that access points were fully wheelchair accessible, reflecting our commitment to inclusivity. This experience honed my skills in logistical coordination, accessibility planning, and safety management, ensuring a smooth and successful event.

Oxfordshire, England, United Kingdom

As the Head of Operations for the Brookes Celebration Day Event, I was responsible for managing and maintaining communication with 25 traders, ensuring seamless coordination and preparation leading up to the event. I orchestrated the setup and breakdown of three distinct event spaces within a tight 24-hour window, demonstrating effective organizational skills and the ability to work efficiently under pressure. Leading a team of 8, I was responsible for creating detailed work breakdown structures across all departments, ensuring that deadlines were met on time and tasks were prioritized based on their importance. Furthermore, my role also involved developing sharp problem-solving and decision-making abilities in a fast-paced environment, all while guaranteeing strict adherence to health and safety protocols to ensure a smooth and secure event experience for over 800 attendees.

Education record

High School Diploma