Coco Peng Email & Phone Number

Tokyo, Japan

Yokohama, Kanagawa, Japan

・Analyzed employee data to identify patterns and trends in employee engagement, resulting in initiatives that increased employee engagement score by 18% compared to the previous year.・Conduct on-boarding training for new employees to ensure a smooth transition into the organization.・Work collaboratively with cross-functional teams to ensure alignment with company values, goals, and objectives and action plans are implemented within teams to promote change. ・Host various events within the company to promote team building, employee recognition, and overall engagement.・Applied to various awards, such as White Company certification (ホワイト企業認定), Great Place to Work, and Well-Being Customer Center Award. ・Work closely with the global marketing team to execute employer branding strategies through social media, SNS posting, and internal/external branding.

Tokyo, Japan

・Developed and implemented training programs, including harassment and language courses, and provided employees access to Udemy Business to increase their skills・Secured two grants of a total ¥950,000 from the "Tokyo Foundation for Employment Services" during the COVID pandemic・Conducted onboarding/offboarding, managed visa applications and renewals, and oversaw IT asset management・Acquired "Fire and Disaster Prevention Manager" certification and managed disaster prevention training・Planned and executed company-wide events and assisted in conferences・Managed office floor and company housing, including contract renewals and insurance・Handled office procurement and accounting audit, including corporate credit card usage and expense reimbursement

Tokyo, Japan

・Recruited over 30 employees via the company's website, Gaijin Pot, and Reddit among others, growing the company 100%, from 30 to 60 employees within 12 months.・Oversaw the smooth visa application process for over 20 foreign employees directly saving the company over ¥2M in direct immigration agency fees.・Directly handled employee onboarding and offboarding processes including health insurance, employment insurance, pension, and social security, saving the company approximately ¥1M annually in direct outsourcing costs.・Monitoring ongoing salary calculations and benefits for all 60+ employees on a monthly basis, and ensuring all paid vacations are accounted for and in compliance with Japanese labor laws.・Supporting management in all employee performance and compensation reviews and ensuring all data is up-to-date and stored securely.・Conducting onboarding and offboarding for all employees, including the development and implementation of orientation procedures for both Japanese employees adjusting to their new company, and foreign employees adjusting to life in Japan.・Creating a supportive and inclusive workplace for all members by ensuring clear and accessible translation of all company communications in both Japanese and English.・Created a company wiki for foreign employees to ensure foreign (and domestic) employees have access to all information needed to help ensure a supportive transition to life in Japan.・Assisted in all company event planning, both internal and external, to both build a more harmonious company culture, and engage with the wider business and academic communities the company is a part of.・Taught both English and Japanese to employees to boost internal communications skills and cross-cultural understanding.

Tokyo, Japan

As a GU Global Leader, I was a part of the company's internal management training program designed to train team members in all aspects of store management. As a Global Leader I was responsible for:・Increasing annual profitability of the kids section by 20%, from ¥1M to ¥1,2M per month, by implementing layout changes that capitalized on foot traffic and designing the in-store experience to be more accessible to children, by lowering rack and display heights.・Onboarding new team members, clearly communicating tasks, responsibilities, and expectations to a diverse team, and ensuring a customer-centered mindset focused on satisfaction and loyalty.・Utilizing internal company data to identify potential sales opportunities, and exploring partnerships and cross-promotional opportunities with neighboring businesses.

Tokyo, Japan

Ikebukuro GU Store• Managed the settlement of accounts as a cashier.• Performed daily store opening and closing with the team.• Experienced in working with the design team for the layout of the mannequins in the store. • Experienced in cleaning, replenishing products, and greeting customers.• Experienced in working in warehouses (organizing boxes, products, etc)•Translation for the Foreign customers (English, Japanese and Chinese)

Tokyo, Japan

・Taught English to Primary school children・Planning for events for the ECC classrooms ・Communication with the Parents of the students・In charge of trial lessons for potential students・Organized and maintained academic files on each student

Bachelor'S Degree, Business Administration And Management, General

Diploma, Global Business

Japanese Language And Literature

High School Diploma