Coco-Rose M. Email and Phone Number

Contracted for casual work over the university break period. Worked front of house across the Karahui Wine Bar & Eatery, Tōhi Gin Room, and Karahui Gelato Bar. For all businesses I was responsible for handling transactions, customer service, corresponding on the behalf of customers with dietary requirements/allergies, and serving alcohol. Both Karahui and Tōhi required extensive knowledge about wine and gin respectively, as making recommendations to suit a customer’s tastes was a crucial part of the job. Above all, I was an imperative part of starting up the gelato bar, giving input on design choices and menu creation prior to and after the opening.

Worked full-time at a Unichem Pharmacy in central Wellington, switching to a part-time contract from February 2023 to accommodate my university schedule. As a retail assistant, I was responsible for the maintenance of the storefront, aiding customers in making informed choices about over-the-counter medication and natural health products, triaging customers for vaccinations, and consultations with the on-duty pharmacist. Additionally, I provided services such as passport photo processing and piercing of the ear lobe, outer ear cartilage, and nostril. During my time there, I was able to consolidate the skills that I had brought from my prior experience in pharmacy work, as well as gain new confidence in product sales and customer relations. Due to the larger shop area, it was the collective responsibility of the staff to adhere to our Eyes-On theft prevention training, something that relied on teamwork and effective communication. It was elements such as this that allowed me to gain a better appreciation for working as a unit and not shying away from prudent collaboration with colleagues. As a business adjacent to central Wellington's main street, the summer months were particularly busy with tourists and cruise ship passengers, so overcoming barriers in language and culture to provide the best customer service was crucial. Notably, when a particular product was not available, more often than not, a more creative solution needed to be devised. This on-the-fly mentality was elemental in keeping things moving and maintaining customer satisfaction, which arguably was the most important skill of all.

Worked in retail and as a dispensary aide. Responsibilities focused on triaging clients, maintaining the upkeep of the storefront, taking and processing passport/ID photos, and working with pharmaceutical companies to supply products catered to client-specific needs.

Worked as FOH Full-Time. Building and consolidating skills in customer service, barista work, and bartending. Also worked at sister-company Trestle & Mortar in catering and food preparations for venues such as Brackenridge Retreat. Acquired LCQ and Duty Managers licence in 2022.