Coco Walker Email & Phone Number

Ladera Ranch, California, United States

- Executing brand strategies- Training new managers and Franchisees- Managing KPIs

Laguna Beach, California, United States

Recruit, hire, train and coach over 30 staff members on customer service skills, food & beverageknowledge, sales, and health & safety standards.· Decreased labor costs by over 10% within first six months of management through monitoring overtime, operational efficiencies and reducing waste.· Created a competitive environment that offered more selection, driving an average increase of 18%foot traffic and lowering costs by an average of 21%.· New concept… Show more Recruit, hire, train and coach over 30 staff members on customer service skills, food & beverageknowledge, sales, and health & safety standards.· Decreased labor costs by over 10% within first six months of management through monitoring overtime, operational efficiencies and reducing waste.· Created a competitive environment that offered more selection, driving an average increase of 18%foot traffic and lowering costs by an average of 21%.· New concept development, execute strategic plans custom tailored for specific goals.· Implement comprehensive solutions that deliver results to drive revenue.· Review Profit and Loss statements, decrease costs, create incentivized programming. Show less

Aliso Viejo, California, United States

I was responsible for overseeing the daily operations of the salon, ensuring a high standard of service and customer satisfaction. My responsibilities include managing staff, handling scheduling and payroll, and overseeing client appointments and service delivery. I was also responsible for maintaining inventory, ordering supplies, and ensuring that the salon meets all health and safety regulations. I also worked to build and maintain a strong client base through marketing and customer… Show more I was responsible for overseeing the daily operations of the salon, ensuring a high standard of service and customer satisfaction. My responsibilities include managing staff, handling scheduling and payroll, and overseeing client appointments and service delivery. I was also responsible for maintaining inventory, ordering supplies, and ensuring that the salon meets all health and safety regulations. I also worked to build and maintain a strong client base through marketing and customer relationship management, address client concerns, resolve issues, and implement strategies to increase revenue and improve salon performance. Additionally, I was involved in training new staff, ensuring that they adhere to salon standards and best practices. Show less

Indianapolis, Indiana, United States

As a Nordstrom Beauty Advisor, I was responsible for delivering exceptional customer service and offering expert advice in the beauty department. I engaged with customers to understand their skincare, makeup, and fragrance needs, and provided personalized product recommendations and demonstrations. Staying up-to-date with the latest beauty trends and products was essential to my role. I worked to meet sales goals, ensured that the beauty department was organized and visually appealing, and… Show more As a Nordstrom Beauty Advisor, I was responsible for delivering exceptional customer service and offering expert advice in the beauty department. I engaged with customers to understand their skincare, makeup, and fragrance needs, and provided personalized product recommendations and demonstrations. Staying up-to-date with the latest beauty trends and products was essential to my role. I worked to meet sales goals, ensured that the beauty department was organized and visually appealing, and handled transactions accurately. Building and nurturing customer relationships was key, as I addressed inquiries and concerns while contributing to the team’s success through continuous learning and collaboration. Strong communication and sales skills, along with a passion for beauty products, helped me thrive in the fast-paced retail environment. Show less