Coco Yuen Email & Phone Number

Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

* Developed strategies to continuously engage seniors during the pandemic * Developed marketing strategies to promote and increase exposure as a new organization* Coordinated and supervised over 80 volunteers and the external Communication team to achieve the marketing goals and achieve success* Assisted the CEO in obtaining funding through the preparation of proposals and organization of financial information for the finance team* Increased the annual number of volunteers by 80% to provide services for 55+ older adults and immigrants* Interacted directly with leadership and special committees to define new projects, volunteer management, and update volunteer policies

Calgary, Canada Area

* Uplifted the relationship with new and partnering organizations to create more collaboration:SAIT, Chinatown BIA, Centre for Newcomers, Immigrant Service Calgary, FM94.7, Crescent Height Community Association, Aspen 1000 Voices, Royal Bank of Canada, and more* Organized and hosted annual volunteer recognition events and activities for over 500 volunteers* Planned, developed, and coordinated 12 community programs and events annually attended by close to 10,000 participants - raised up to 80% of the target amount* Trained and supervised 4 facilitators to deliver an excellent financial literacy program in 4 communities to motivate individual participants and their families in making financial decisions* Redesigned promotional materials to connect the organization with a wider generation within the target market* Authored community resources list, reviewed translation, and shared materials with more than 5,000 community members and service providers to clarify available benefits and services

Calgary, Canada Area

* Assisted Store Manager in the development of schedules* Trained and mentored new recruits to better serve our customers in a fast-paced environment* Maximized satisfaction of upwards of 300 customers a day up to and beyond company standards in a friendly environment with light-hearted and sincere interactions

Calgary, Alberta, Canada

* Acted as the primary contact for community members regard inquiries, intakes, and follow-ups* Assisted Program Coordinator in data management, event planning, and program coordination* Designed and translated promotional materials between Chinese and English; delivered to 1,000+ community members

Hong Kong

* Coordinated 10 Montessori classes each week for children aged 2-8* Developed productive relationships with key staff members and groups* Resolved customer inquiries via email, phone, and walk-in

Hong Kong

* Designed promotional materials for 5 study tours during the summer term* Developed good relationships with overseas organizations/universities* Resolved customer inquiries, complains, provide information via email, phone, and walk-in

Bachelor'S Degree, Communication And Cultural

Activities and Societies: An active member of the following clubs: Emerging Leaders Program(ELP), AIESEC Calgary, CCCSA UofC, Enactus.

Prep, Accounting

Certificate, Ethnic, Cultural Minority, Gender, And Group Studies, Ymap Program

Activities and Societies: * Year 2011-2012 in YMAP Achievers. * Year 2012-2013 in YMAP Leaders. * Year 2014 in YMAP Infinity. Volunteered.

Certificate, Radio, Television, And Digital Communication

Activities and Societies: * Media management and promotion * Program production: preparing, filming, acting, editing, etc. * Video editing.