Customer Service: Document and manage data requests, help translate user requests into workable solutions, co-ordinate development efforts, communicate issues/concerns to users, assist user with existing solution catalog, assist with troubleshooting and user questions, ensure functionality meets customer specifications.Education: Teach users how to leverage the various BI team tools/service, promote the use of self-service BI throughout the hospital, develop training tools/resources… Show more Customer Service: Document and manage data requests, help translate user requests into workable solutions, co-ordinate development efforts, communicate issues/concerns to users, assist user with existing solution catalog, assist with troubleshooting and user questions, ensure functionality meets customer specifications.Education: Teach users how to leverage the various BI team tools/service, promote the use of self-service BI throughout the hospital, develop training tools/resources, train key staff.Report Portfolio Management: Maintain and extend the working portfolio of Covenant’s BI solutions, communicate platform changes to end users.Release Cycle Management: Communicate release details and changes, manage system update and change management processes, coordinate software updates/changes with users, developers, and vendors.Project Management: Track critical deadlines to ensure milestones met, functional goal achieved, project status monitoring and reporting. Show less

ERP imports, vendor price list management, marketplace troubleshooting and transaction management, EDI transaction monitoring. Certified internal auditor (AS9100D/AS9120B).

(Contracted to Dow Chemical - Diamond Systems Analytics) SAP Data Services (ETL using BODS 4.2), data quality assessments & visualization. ServiceNow, SharePoint, Tableau/Power BI, SAP BOXI/BOBI Security, SAP Information Steward. Microsoft SQL Server.

DevOps. Agile application, web development/reporting using Microsoft resources, Oracle databases and Aspect-based telephony solutions. Code development, testing, debugging, documentation, reporting, and post-deployment support. Virtualized server installation, configuration, deployment, maintenance and upgrades (Windows Server 2008/2012/2016 and CentOS).

(Contracted to Dow Chemical - EH&S) System and database administration, SharePoint, program reporting for 3 mission-critical systems with a global footprint.

Agile report development, Business Objects Crystal Reports. KPI and executive dashboards, agent and application activity reports for a 24/7 operation (4 call centers, 3 time zones).

Analysis of business and technical support requirements, process design and implementation, reference creation, internal and partner training program content management and delivery.

Mentored up to 22 technical support agents at a time, spanning multiple shifts for a 24/7 facility.

Hardware and software technical support (email, websites, and network connectivity).

Notary Public; cash disbursement, account creation/maintenance, check processing and ATM orders.

Interrogator/Translator (information extraction and validation), Interpreter (Spanish), Intelligence Analyst (information analysis and fusion), Information Systems Coordinator (database and IT asset management). Two combat tours ("Just Cause" in Panama, 1989; "Desert Storm" in Kuwait, 1991) including other foreign deployments of varying lengths.