" for ensuring that all of services are super reliable and super fast, all of the time. "

" responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of the service(s). "

• Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment.• Taking ownership of issues from identification through resolution.• Providing technical support for Level I issues via helpdesk and the telephone.• Providing fellow system administrators and support representatives with technical support and guidance.• Installing, configuring, and maintaining all of services in server.

• Design and build scalable infrastructure and platform to collect and process very large amounts ofdata (structured and unstructured), including streaming real-time data.• Work closely across an array of various teams and organizations in the company and industry(including partners, customers and researchers).

• represents voice of user (both, consumer and merchant) in product development / production team• manages and maintains the product priorities, manages product road-map• creates and owns product/experience vision• plans and signs off the releases in cooperation with technical product owner• maintains close understanding of user needs• works on a detailed level, communicate with customer, do business analysis and wireframes but also steps back from detail to work at conceptual level• manages relevant loyalty product lines on a day-to-day basis• ontributes to product strategy, evaluates of strategic product issues• works closely with Sales and GTM to optimise performance • reviews existing products continuously, ensuring they are in line with market and merchants’ needs.

Provide systems engineering for Digital Communications Engineering section which is responsible for subsystems. These subsystems include, VoIP, Command System, Centralize log system, Camera, and customer subsystems. The Digital Communications Engineering team provides the expertise to to ensure success throughout the entire lifecycle, proposal through on-orbit delivery, of their subsystems. The responsibilities for this position follow. Perform analysis to ensure subsystem compliance to customer requirements and to resolve technical trades. Perform requirement flow down from program contract documents to subsystem and unit specifications. Develop and present subsystem material at design, data, and requirement sell-off review meetings. Provide technical oversight and review of vendor performance and deliverables to ensure compliance to customer requirements. Develop compliant test program within subsystem standards. Support subsystem testing during interation, environmental, and phases of the test program. Lead troubleshooting efforts during test to resolve anomalies. Perform subsystem sell-off of requirements to customer.

• Installation and configuration end-user desktop or labtop PC including OperatingSystem and application software • Network Preparation for user and Network Troubleshooting• Installation and configuration of peripheral devices such as printer, scanner, etc. • Troubleshooting Software Service for user such as Driver Mapping, NetworkPrinter Service, etc.• Product vendor Coordination • Server Operations

• maintenance customer's server• CMS training (Drupal, Wordpress, Joomla)