Priscila C. Email & Phone Number

Bedford, Qc, Ca

Boucherville, Québec, Ca

Boucherville, Québec, Ca

*Analysis of security data in order to identify opportunities for improvement and automation linked to the services of the GIA*Respond to questions from associates on information security processes*Documentations and development of operational processes that support our GIA services*Help consolidate security results, track key performance indicators and present results to information security officers and business leaders*Take charge of the execution of processes and procedures in the field of GIA*Participate in the evolution of our IAM services, in particular identity life cycle management, application integration, access governance and privileged access management*Contribute to the analysis of the integration needs of new applications with our GIA services*Perform privileged access provisioning and governance activities*Evolve role-based access management (RBAC) practice that supports the business needs

Toronto, On, Ca

*Responsible for the provisioning, de-provisioning, access, and security of several applications for BMO’s employees*Monitors various reports and takes appropriate actions, ensuring compliance requirements, audits and verifications are completed in accordance with Bank's P&Ps (policies and procedures) *Create and maintain technical and end user documentation, helping team members or users to be able to follow the steps and perform their tasks*Participates in continuous improvement of business processes (planning, testing and implementation of projects and new/revised products) and procedures within the scope of the work team*Identifies potential risk situations/impacts, makes recommendations or escalates to the manager, and ensures contingency plans exist*Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements

Toronto, Ontario, Ca

*Managed user accounts and permissions, setup email accounts and network shared folders (SailPoint– Single Sign-on– MFA, VPN, Domains (PROD/UAT), SSO Password and instructions) *Supported over 40.000 employees responding via telephone, Service Now, e-mail and in-person queries in a professional and timely manner*Created, resolved and took great care in keeping detailed documentation (ITIL best practices) of the resolution process for future reference and training purposes*Generated and maintained a library of email templates reducing the time spent on relative calls and minor troubleshooting by 80%, bringing solutions and approaching existing challenges *Promptly communicated, escalated and resolved issues, identifying recurring problems, and providing necessary workarounds, fixes, and resolutions. Resulting in better customer satisfaction and less downtime in a 24/7 environment (after-hours support)*Redesigned the Huddle Board, integrating the Kanban system. This led to increased productivity for all team members by prioritizing the daily goals and escalations*Trained new employees and assisted in a project to transfer smoothly the IT support department from Toronto to Colombia

Toronto, Ontario, Ca

* Offered technical support for employees and vendors, providing great customer service, with +90% of first call resolution * Sent tickets to the next level support providing proper information, following the ITIL framework* Great communicator with coworkers and managers* Able to understand and learn the systems, processes, and procedures* Proactive to suggest process improvements, preparing guides for unknown issues or troubleshooting.

*Created visual Design based on User Research with qualitative (Personas, Card sorting and Prototyping) and quantitative (Surveys, First click and A/B testing) methods. Generating to the users the best experience using the FlexPag application mobile and increasing the users' reviews from 2.5 stars to 4 on the Google Play Store.*Established UX design for all digital products (Web Design and mobile application), creating a user-friendly environment and receiving positive feedback from users*Created visual interfaces, sketches, wireframes, high-fidelity mockups, user flows, user cases, and information architecture to document all the features of the new mobile app applying concept of usability, typography, colour theory*Effectively collaborated with engineers to implement the design and interactions in agile environments*Created user test scripts, scenarios and plans for visual validation and usability requirements leading to give to the user an easy experience with the digital interface*Developed the Web Information Architecture for navigation based on UX testing outcomes *Worked with a team of web developers, project managers and stakeholders to create an amazing digital experience and responsive layout for the FlexPag (https://site.flexpag.com/)*Worked closely with product managers, development teams and other internal stakeholders to build storyboards, proof-of-concept mockups, demos and interactive prototypes of proposed and planned applications and web features in Agile development methods*Helped co-workers with Exploratory test, User Interface Test, Performance Test, Integration Test, Usability Test, Security Test, and Functionality Test during QA

*Created designs, layouts, brochures, branding, visual identity, newsletters, business cards, posters, postcards, and stationery based on knowledge of layout principles and esthetic design concepts*Effectively determined size and arrangement of illustrative material and copy, and selected style and size of type in an effective manner*Developed graphics and layouts for product illustrations, company logos, and websites*Designed new, on-brand visual elements focusing on messaging and brand*Formatted and color-corrected photographs for ad developer users*Presented design directions to editorial and stakeholders, and supported other designers anddevelopers of the team*Successfully adapted existing graphic elements with newly created graphics to complete compelling graphic/digital projects*Worked well under pressure and responded to fast changing priorities and deadlines

Google Project Management

Cs50'S Web Programming With Python And Javascript, Information Technology

Soc Cybersecurity Analyst

Google Associate Cloud Engineer, Technology

Core It Program – Service Analyst Stream, Information Technology

Bachelor'S Degree, Graphic Design