Codey Smith

Codey Smith Email and Phone Number

Operations Support | Team Developer | Proud Girl Dad @ T-Mobile
bellevue, washington, united states
Codey Smith's Location
Lynden, Washington, United States, United States
Codey Smith's Contact Details

Codey Smith work email

Codey Smith personal email

About Codey Smith

Codey Smith is a Operations Support | Team Developer | Proud Girl Dad at T-Mobile. He possess expertise in android, technical support, blackberry, management, customer service and 24 more skills.

Codey Smith's Current Company Details
T-Mobile

T-Mobile

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Operations Support | Team Developer | Proud Girl Dad
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
Codey Smith Work Experience Details
  • T-Mobile
    Planning Manager, Contact Management
    T-Mobile May 2024 - Present
    Bellevue, Washington, United States
  • T-Mobile
    Workforce Planning Manager
    T-Mobile Aug 2023 - May 2024
    Bellingham, Washington, United States
  • T-Mobile
    Operations Support Manager
    T-Mobile Aug 2022 - Aug 2023
    Bellingham, Washington, United States
  • T-Mobile
    Manager, Care Business Support
    T-Mobile Feb 2022 - Aug 2022
    Bellingham, Washington, United States
    Creates and oversees execution of projects and initiatives at the site or national level by collaborating and communicating with cross-functional teams, stakeholders, and leadership to deliver world-class experiences to both internal and external customers. Responsible for prioritizing and executing deliverables in a fast-paced, deadline-oriented environment as well as delivering key business insights to stakeholders that drive internal strategy.
  • T-Mobile
    Manager, Team Of Experts
    T-Mobile Mar 2017 - Jul 2022
    Bellingham, Washington Area
    Responsible for a team of coaches and experts to care for a single customer base in a specific market. Ensures that the customer base meets objectives for profitability, efficiency, and resolution while aligning the customer experience across three teams and shifts. Role model for how to coach, develop, lead, and motivate the team - provides a critical link for the team to the engineering, retail, and other groups also supporting the same group of customers. Performed real-time analysis on business data and set direction for the team, aligned with the site and business goals. Part of site recruitment and project efforts
  • T-Mobile
    Coach - Customer Service & Team Of Experts
    T-Mobile Mar 2015 - Mar 2017
    Bellingham, Washington Area
    Motivates and inspires team members to create unmatched customer experiences, exceed performance results and execute company vision. Responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and influencing a Profit and Loss model. Expertise in sales, retention, collections, customer service, and efficiency to balance cost.
  • T-Mobile
    Coach – Technical Care
    T-Mobile Dec 2013 - Mar 2015
    Colorado Springs, Colorado Area
  • T-Mobile
    Senior Representative
    T-Mobile Nov 2012 - Dec 2013
    Colorado Springs, Colorado
    Team Lead - Escalated customer care, support and mentorship for team of 15 prioritizing customer satisfaction, efficiency, and one call resolution. Top 1% Company Winners Circle award in 2013.
  • T-Mobile
    Technical Care Representative
    T-Mobile Aug 2009 - Nov 2012
    Colorado Springs, Co
    Tech Care Representative with an advanced focus on PDA & Advanced devices including Android, Apple, Blackberry RIM, and Windows Mobile. Major focus on Customer satisfaction, efficiency, and one call resolution. Top 1% Company Winners Circle award in 2011

Codey Smith Skills

Android Technical Support Blackberry Management Customer Service Telecommunications Sales Leadership Project Management Team Leadership Microsoft Excel Training Mobile Devices Analysis Coaching Customer Satisfaction Vendor Management New Business Development Program Management Account Management Team Building Process Improvement Wireless Business Analysis Critical Thinking/problem Solving Consumer Electronics Refurbishing And Repair Business Process Improvement Business Development Wireless Technologies

Codey Smith Education Details

Frequently Asked Questions about Codey Smith

What company does Codey Smith work for?

Codey Smith works for T-Mobile

What is Codey Smith's role at the current company?

Codey Smith's current role is Operations Support | Team Developer | Proud Girl Dad.

What is Codey Smith's email address?

Codey Smith's email address is te****@****hoo.com

What schools did Codey Smith attend?

Codey Smith attended Colorado Technical University, Air Academy Highschool.

What skills is Codey Smith known for?

Codey Smith has skills like Android, Technical Support, Blackberry, Management, Customer Service, Telecommunications, Sales, Leadership, Project Management, Team Leadership, Microsoft Excel, Training.

Who are Codey Smith's colleagues?

Codey Smith's colleagues are Deepu Suseel, Stewart Mckay, Sacko Mamadou, Alberto Miles, Jaime Castanedo, Jonathan Love, Farideh Rezk-Girgis.

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