Codey Smith Email and Phone Number

Creates and oversees execution of projects and initiatives at the site or national level by collaborating and communicating with cross-functional teams, stakeholders, and leadership to deliver world-class experiences to both internal and external customers. Responsible for prioritizing and executing deliverables in a fast-paced, deadline-oriented environment as well as delivering key business insights to stakeholders that drive internal strategy.

Responsible for a team of coaches and experts to care for a single customer base in a specific market. Ensures that the customer base meets objectives for profitability, efficiency, and resolution while aligning the customer experience across three teams and shifts. Role model for how to coach, develop, lead, and motivate the team - provides a critical link for the team to the engineering, retail, and other groups also supporting the same group of customers. Performed real-time analysis on business data and set direction for the team, aligned with the site and business goals. Part of site recruitment and project efforts

Motivates and inspires team members to create unmatched customer experiences, exceed performance results and execute company vision. Responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action and influencing a Profit and Loss model. Expertise in sales, retention, collections, customer service, and efficiency to balance cost.

Team Lead - Escalated customer care, support and mentorship for team of 15 prioritizing customer satisfaction, efficiency, and one call resolution. Top 1% Company Winners Circle award in 2013.

Tech Care Representative with an advanced focus on PDA & Advanced devices including Android, Apple, Blackberry RIM, and Windows Mobile. Major focus on Customer satisfaction, efficiency, and one call resolution. Top 1% Company Winners Circle award in 2011