Codi Mcglawn Email & Phone Number

Ridgeland, Ms, Us

Ridgeland, Mississippi, United States

Ridgeland, Mississippi

• I assist in customer escalations by taking ownership of each issue (call, chat, e-mail, ticket, etc.) with a high sense of urgency and identify and communicate steps to resolve the situation as needed while providing troubleshooting, issue identification, root cause analysis, and leading correction of issues while moving forward• Work with Supervisors to identify common issues and compile root causes for escalation and prioritization for process improvements• Maintain and deliver on SLAs including but not limited to: average handling time, issue completion time, idle, and average hold time. Exercised full knowledge of all customer impacting departments, internal products, features and services, and paths to issue resolution with a sense of urgency “1 Team” environment• I lead interactions with other departments reporting issues, aggressively pushing for quick and accurate issue resolutions, and keeping the touch point updated on the status from inception until resolution• Provide consistent, accurate, and timely information to the field as part of a support group, and perform additional duties as assigned

Oxford, Ms

In this position, I am responsible for achieving customer satisfaction standards. I achieve or exceed my individual sales quota, customer retention goals, and accessory sales each month. I assist customers with service and device issues. I ensure customers are being helped in a timely and effective manner. I perform price overrides as needed and in accordance with company guidelines. I assist with all opening and closing procedures.

In this position, I am responsible for achieving customer satisfaction standards. I achieve or exceed myindividual sales quota, customer retention goals, and accessory sales each month. I assist customerswith service and device issues. I ensure customers are being helped in a timely and effective manner. Iperform price overrides as needed and in accordance with company guidelines. I assist with all openingand closing procedures.

Oxford, Ms 38655

Part time sales for Cspire wireless.In this position, I am responsible for achieving customer satisfaction standards. I achieve or exceed myindividual sales quota, customer retention goals, and accessory sales each month. I assist customerswith service and device issues. I ensure customers are being helped in a timely and effective manner. Iperform price overrides as needed and in accordance with company guidelines. I assist with all openingand closing procedures.

Oxford, Ms

In this position, I am responsible for achieving customer satisfaction standards. I achieve or exceed myindividual sales quota, customer retention goals, and accessory sales each month. I assist customerswith service and device issues. I ensure customers are being helped in a timely and effective manner. Iperform price overrides as needed and in accordance with company guidelines. I assist with all openingand closing procedures.

Oxford, Mississippi

OvI was responsible for being an expert in my field, by knowing the devices and technology associatedwith them. I embraced the role of in-store Learning Leader by dedicating my time and sharing my talentswith other employees to help them develop their talents and improve on their weaknesses. I constantlystayed up to date with all improvements and advancements in the cell phone industry through researchin my spare time. I assisted customers in choosing devices based on their needs. In this position, I alsoeducated consumers on how to use their cell phones to optimize the device's effectiveness. I explainedneeded updates and performed them as needed as well.

Sales and assist customers in purchasing sporting goods

Assist customers in choosing and renting movie and game selection. Assist customers in opening new accounts

Bachelor Of Applied Science (B.A.Sc.), Political Science And Government

Activities and Societies: Free and Accepted MasonsMajored in Political Science Minored in History with a focus in Law.

Associate Of Arts - Aa, Pre-Law Studies