Codi Mcmurchie Email & Phone Number

Dundee, Scotland, United Kingdom

My main responsibility in this role is answering a high volume of calls, mail, emails and web-chats, while providing the best customer experience possible for subscribers, readers and product consumers. I converse with customers to determine their needs and how to best assist them regarding their particular issue. My everyday duties include engaging with customers to resolve queries and place product orders. This includes upselling and cross selling across our full range of publications, subscriptions and products.

Dundee, Scotland, United Kingdom

This was my first role as a school student, which not only helped me to build my self confidence but also began my career in customer service. I was also given the opportunity to undertake a temporary supervisor role, which I took on with further duties of daily cash and audit reconciliation: gathering, processing, counting, and depositing cash from tills at the end of shift, and managing and staffing cashiers, including processing in person refunds for customers and dealing with payment queries.

Level 5, Child, Health And Social Care

As a school leaver, I attended Dundee and Angus College to complete my Level 5 Qualification in Child, Health and Social Care. Not only.

Scottish Highers

I graduated from Secondary School after achieving my National 5's in core subjects. My favourite subjects were English and Art and Design.