Codi Perry Email & Phone Number

Murfreesboro, Tennessee

Smyrna, Tn

• Promoted from Front Desk Supervisor to Assistant General Manager• Oversee Front Office Operations for 83 rooms (GSA and Night Auditors)• Act as Manager on Duty in absence of General Manager• Successfully completed the Hampton Brand PIP Forever Young Renovations (2015) from start to finish • Hilton Honors Champion for the property • Reviews with team SALT scores and ways to increase hotel morale• Daily supervision, which includes properly scheduling staff, interviewing applicants, training new hires and ensuring brand requirements are fulfilled within 30 days of hire and monitoring job performance to ensure adherence to guest service• Assist on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction• Code and enter invoices• Responsible for ordering all front office supplies and meeting budget requirements• Manage guest arrivals, including processing cash/credit/check transactions, changes to room rates, special requests, and issue room keys• Assist Sales Department with group blocks, negotiate/consult room rates with clients, rooming list, and booking meeting space• Provide guests with information on the Nashville-Smyrna area• Answer all guest questions about hotel amenities • Aid housekeeping department when requested including preparing boards and inspecting guest rooms • Inbound and outbound calls, copying, filing, scanning documents, printing, etc.• Complete daily shift reports and perform duties requested by the manager• Process AR/AP• Process bank deposits• Provide back-up to the Front Desk personnel, as needed• 100% Injury-free in 2015/2016/2017• Ranked #1 of 11 in Smyrna hotels on TripAdvisor• TripAdvisor Certificate of Excellence Award for 2014, 2015, 2016• Overall Satisfaction Digital Check-In Challenge 2015 Winners

Smyrna, Tn

• Greet and welcome guests with a smile and positive attitude• Manage guest arrivals, including processing cash/credit/check transactions, changes to room rates, special requests, and issue room keys• Provide guests with information on the Nashville-Smyrna area• Answer all guest questions about hotel amenities • Handle guest complaints• Assist in making guest reservations over the phone and in person• Complete daily shift reports and perform duties requested by the manager• Process AR• Process bank deposits• Train new employees

Lavergne, Tn

• Receive and process orders coming in via telephone, email, and from the sales team• Foster positive relationships and good communication between operations, sales, and our other branches• Prioritize daily, weekly, and monthly work activities• Provide additional administrative support as needed• Oversee and place orders for the office and warehouse inventory supplies• Understand and uphold company core values• Entering inventory• Receive payments via phone and in person