Review, investigate and solve customer technical issues with M365 business tenantsIdentify potential product defects and provide feedbackProvide support for custom domains set up errors, investigate accounts with unusual activity, review legal documentsReview Tier 1 support cases Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialtyPartial Azure Cloud Platform SupportResponsible for managing team case queue and shadowing for new hiresCollaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Constant collaboration with Support Engineers at different levels and technology areas.

Provide support to front-line agents and our customers through the use of advanced tools capabilities and policy limitations.Maintain a high level of productivity to ensure that the team is meeting service level requirementsThoroughly and efficiently gather customer and issue information required for resolutionProvide accurate and thorough issue documentation in case notesEducate the customer where applicable to prevent the need for future contactsDemonstrate exceptional customer communications (verbal and written) with elements of empathy, active listening, and understandingMaintain a balance between company policy and customer benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experiencePartner closely with other support teams Support varying case types and project work as needed by the businessParticipate in training of all issue types supported by the team

Technical troubleshoot and walk-trough (connectivity, update, error issues, playlists & program editing, player platforms ) on various music /scent/ video players working on satellite signal or internet connection located in all types of businesses across US,Canada,South America.Send product replacements, player updates, tech service requestsInvoice payment, registering disputes, documents

Account management for a portfolio of customers from inside and outside E.U.Issue logistic reports regarding productsOrder processing and managementProducts Q&AStock reportsInvoice processing, discounts, credit notes and controlling debtsHandle complaints and ship replacement partsOrganize and monitor deliveries, finding the best shipping solutions, issue invoices and custom papersMonitoring shipments and keep in touch with drivers or destination warehouses for any related issues along the wayUpload and promote, products handle the accounts and organize order deliveries on Amazon or E-mag

Dedicated agent Major Accounts-handle specific major accounts of companies, especially in the Automotive business or with high volume of import,export or domestic orders-book,monitor, update orders-issue specific reports-correct and apply discount on invoices-handle delayed,damaged,loss orders and update customers on their latest status-combine quality and service knowledge with a personal touch as a designated communicator with specific big clientsProject - Trainer - Salesforce software implementation-learn, practice and offer user feedback on a new software/operating system-hold functionality testing sessions and report errors to developers and IT department-bring and implement ideas into building new working procedures around the new software-hold training sessions to a specific department on a new developed operating system -offer individual and team support after the new software went liveCSS Support Department--handle delayed,damaged,loss orders and update customers on their latest status-proactive notification on expected order delays,lost or damaged-act as a link between customs,operations,financial or sales departments and customers-respond to written complaints on invoices,delays,drivers,damaged and lost shipments and other service related issues-adjust wrong issued invoices or apply discounts-open, analyse and handle claim files on lost shipments-negociate financial compensation on lost shipment-gather approvals on financial compensations and submit them to billing department-issue official letters Frontline Department-book,monitor. handle and update import,export or domestic orders-price quotations and invoice request-update clients via email or phone about the latest info on orders-communication with every other associated country on every order issues-issue billing,order numbers,prices or any other reports to customers

Verify eligibility of the guarantees for loans in the corporate sector and small and medium businesses in a direct collaboration with BCR branches national wide.Verify documents attached to active loan files and add them accordingly to the database.Processing applications in BCR branches and related bank departments.Processing operations according to reconciliation of loan guaranties and eligibility.Register new documents for loan files.Withdraw original documents or copies from loan files and send them to BCR branches and legal departments.Communication with other departments on a daily basis.

BCR ProjectGeneral Information DepartmentI offered general information on bank products,prescoring for credit cards or loans, arrange meetings between clients and bank employees from different branches in Romania.I also handled complaints from clients and money transfer services(Moneygram,Speedtransfer).My interaction with the clients was trough the phone or e-mails.Department Alo 24 Banking - By using an identification method i accessed client's accounts and transferred money in witch direction he wanted (local or international),i opened deposits or new accounts,and also operated with foreign exchanges or acquisition of other bank products .Department Click 24 Banking - I offered technical support in using internet application for homebanking.I reported and detailed errors encountered by users or myself for the application interface.I interacted with clients trough phone or e-mails.Card Assistance Service - Emergency service for card users.I had the responsibility to help clients using cards,ATM,MFM(multifunctional machines)and ASV(foreign exchange machines) and report fraud or incidents that occurred in their usage.I also blocked lost or stolen cards,activated credit cards,handled Visa Alerts for card usage online and offered support for 3D secure system.

Project BasedSort,extract and rearrange the archive of the company by type of clients or financial operations and process them for digital scanning.Scan write and stock in digital format all the files from the archive of the company containing specific articles from the press from past years.