• Assisted in project execution, maintained customer-focus and business processes support.• Delivered services in-line with Corporate and Tech Department policies, procedures and standards.• Managed and coordinated four projects that include upgrading network equipment for 8 field offices, global Wi-Fi, Win10.• Spearheaded tickets and worked orders submitted, resolved all issues and supported SLA.• Investigated and determined the solution to improve process issues.• Identified and mitigated against single points of failure within systems and network, while optimizing system configuration, ensuring all systems are resilient, available and secure.• Supported Site Operations, after-hours and weekend IT support for NA Shale, Closed Sites Arizona, New Mexico, California, Canadian site office.• Provided support for key systems and networks within the production facilities and maintained asset tracking databases.• Generated root cause analysis (RCA) reports against equipment failures and implements necessary improvements.• Utilized VMware virtualization technology to cut costs for vendor.• Provided coaching and training to team members and user-based on the effective use of IS applications and services, increasing productivity within the business units.• Integrated cloud services (O365 and Azure Virtual Desktop) with our remote contractors to streamline communication and enhance collaboration.• Integration of Office O365 allowed us to work seamlessly on documents and projects in real-time, regardless of our physical location. Azure Virtual Desktop enabled our remote contractors to access necessary applications and resources securely from any location.

Service Delivery-Responsible with providing desktop support to the business, attaining agreed business service level. Ensured all tickets were logged and allocated to the correct staff. Resolved Incidents and Request as per services level targets. Provided I.T. training to customers to ensuresuccessful use of IT equipment Document and revise all resolutions to be updated in I.T. knowledge base.Asset Management-Responsible for the inventory of assets (laptops, peripherals, mobile devices, printers) and ensure accurate information and updated both SCCM and ServiceNow Asset records. This includes inventory control purchased and used, reduced the cost of purchasing and managing assets, planned disposal, achieved compliance with relevant patch and standard updates, improved I.T. service to end users.Field Technology Project-Managed projects that enabled the business to operate at an optimal level. Project Manager in the Permian Field responsible to roll out field devices, network, and equipment.

* Provide 'break-fix' services and assists users in the use of IS facilities which support their business processes.* Manage problem tickets and work orders submitted to the IS Helpdesk* Maintain asset tracking databases as required when equipment is issued or relocated*Provide coaching and training to user base in the effective use of IS applications and services to ensure increased productivity within the business units. *Manage contractors such that HSE standards are met and be accountable for the deliverables of all contractors being supervised.* Assist Planning and execution of IS projects

*Provide Desktop Support for the District around 300 Computers systems and 250 user*Work with other IT groups to rollout hardware and software upgrade, implement new equipment and services, and assist with new product testing and special projects. *Develop and maintain up-to-date PC and accessories inventory and promote IT standards for assigned sites in the District.*Respond to phone and e-mail inquiries that are received from Support Center , End Users and directly interact with customers to resolve local and remote related issues. *Follow up with end users to ensure problems are resolved successfully. *Provide IT training to customers to ensure successful use of IT equipment Document and revise all resolutions to be updated in IT knowledge base Manage heavy caseload and respond to customers request in a timely fashion.