• Manages uniform requests for over 27,000 managers, suppliers and Flight Attendants.• Approve requests for early luggage/coat replacement due to lost, stolen, bed bugs, or damage.o Investigate and determine if the replacement should be company-paid.• Respond to inquiries and resolve issues brought up by Management, Base Coordinators, and Flight Attendants. • Place orders for damaged uniform pieces while on duty as well as for Flight Attendants returning from extended leaves or displaying inactive status in the system.• Update uniform allowance adjustments for Flight Attendants transitioning into management roles or returning to the line.• Regularly update the Uniform Guide to reflect any changes or updates.• Craft clear and informative communications regarding uniform-related information

• Manage monthly schedules and position assignments for 37 Flight Attendants in the Special Assignment program.• Work closely with Drug and Alcohol and Talent Services, communicating all business needs about candidate issues and working with them on resolutions.• Arrange transportation and hotel accommodations requests for Internal and External candidates needing services with Aries Shuttle and our hotel vendors. • Create interview rosters for more than 1,000 candidates per week, providing essential information used by the managers and recruiters to manage the check-in processes and interviews.• Manage and update all forms used by recruiters and managers.

• Responsible for prioritizing the needs and requests of the department on a day-to-day basis ensuring the highest quality of customer service.• Interacted with clients including Pilots, Instructors, Students and other department and business leaders. • Managed time and attendance for the team, processed expense reports, invoices, and order department supplies. • Responsible for reviewing, screening, and prioritizing emails, and all incoming calls. • Processed various administrative data using TMS and WorkBrain.

• Client-driven flight attendant, providing world class customer service during domestic and international travel.
• Firsthand experience in delivering onboard services while remaining in the boundaries defined by federal aviation guidelines.
• Competent at showing leadership by responding to a variety of onboard emergency and non-emergency situations.
• Demonstrates expertise in customer service and safety initiatives by responding to passenger medical emergencies and administering First Aid and CPR as well as handling difficult situations, problem solving and complaint resolution
• Excellent communication and interpersonal skills; friendly reception of all customers.

• Responsible for the daily operations support of the flight service training department to include the execution of management initiatives for the continuing qualification program, initial training, and line training programs for 27,000 flight attendants. • Completed a broad variety of administrative tasks for the management team of the flight service training department, including managing an extremely active calendar of appointments, departmental meetings, recalibration, and continuing qualification training. • Successfully completed critical aspects of deliverables with a hands-on approach, including drafting and prepared correspondence, supply and inventory management and various other tasks that support the flight service training department. • Ensured that operational objectives are met by contributing recommendations to strategic plans. • Worked closely with flight service directors/ie observations and other instructor training objectives. • Facilitated tours for outside vendors and internal departments. • Assisted the manager on duty in various functions at the flight academy. • Generated and submitted required company employee forms when needed. • Monitored and maintained departmental attendance and payroll through WorkBrain employee management system, for a team of sixty employees. • Completed ad-hoc administrative projects, as requested by flight service training managers and instructors.

• Responded to Flight Attendants general questions in person and by phone• Filed expense reimbursement, handles mail and FEDEX• Provided Tablet support at the Crew Service Centers• Assisted in the coordination of Flight Attendant parking and Crew IDs• Ordered supplies and maintained the e-board in the crew rooms• Worked at the Crew Service Center and interacted with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries• Assist the Duty Managers with all aspects of Flight Service operation• Ensured office and crew room computers and equipment are in working condition

• Conduct and analyze market research by utilizing surveys, focus groups, personal interviews, observation, and field trials. • Consult on best practice alignment or strategic planning during the financial turnaround process • Develop and nurture long term relationships with vendors and house teams. Influenced new contract negotiations. • Facilitate strategic planning amongst teams and monitor progress • Customer relationship management (CRM) • Identify industry trends and commercial opportunities