● Managed Team of up to 12 Direct Employees and 6 Indirect Employees● Generated Sales and Marketing Strategy and Forecasting for Budget Creation● Delivered and Developed Key Performance Indicators for all Sales and Product Creation● Achieved 2019 Sales Plan at 111%● Accelerated total sales goals ahead of monthly pace by 15% ● Increased Subscription Membership adding over 1,000 New Members Annually● Optimized Computer Telephony Integration Systems Delivering over 55K calls in 2019● Eliminated Excess Spending in Production Budget by 40%● Maximized use of Salesforce Org for Team and Executive Use● Streamlined eCommerce Platform Use for Sales Agent Access for PCI Compliance● Added Over 7.5K New Customers Annually via Focused Marketing and Sales Strategy

● Decreased Average Number of Delinquent Accounts by 70%● Delivered Successful Transition of Accounts from AS400 Systems to Salesforce Org● Saved Over 4K Subscription Memberships from Cancellation● Expanded Standard Operating Procedures to Coincide with New Company Policies● Introduced Forecasting for Product Management, Creation, and Inventories● Supervised Balance Sheet Reviews, Reconciliations, and Budget Creation● Improved Sales and Marketing Systems for Data Collection and Reporting● Increased Customer Satisfaction and Retention by Improving Customer Service SOPs

● Managed Team of 4 Direct Employees with Leadership over 23 Indirect Employees● Produced and Created All SOPs for Customer Service and Collections Team● Reduced Number of Subscription Membership Cancellation by 10K Annually● Decreased Average Number of Delinquent Accounts by 75%● Improved Order Review and Credit Procedures Eliminating Inefficiencies in Process ● Improved Warehouse Inventory Control Systems Optimizing Shipping and Return Procedures● Optimized Data Collection Creating All Queries for Sales and Marketing Strategic Planning● Streamlined Balance Sheet Review and Payment Reconciliations