POSITION SUMMARY: Primarily responsible for interpreting the customer’s concerns so the Express Technicians can diagnose and perform the necessary repairs and then relays the resulting work done to the customer in understandable terms. The Express Service Advisor will ensure the highest level of customer service and ensure customer satisfaction and assist the customer in scheduling routine maintenance and repairs.ESSENTIAL DUTIES:* Greet customers upon arrival in a prompt, courteous, and professional manner at their vehicle.* Acknowledge customers who are waiting. Utilize porter if necessary.* Prepare for scheduled customers i.e.: vehicle history, what the appointment is scheduled for, etc.* Check the vehicle repair history, paying special attention to possible comeback repairs.* Advise customers of recommended maintenance needed based on time and mileage* Develop repair orders by fully documenting customer information and vehicle maintenance, and mileage.* Communicate with technicians and dispatch regarding customer and company vehicle repairs to service our customers efficiently and effectively

Bankers Life is the marketing brand of Bankers Life and Casualty Company, select policies sold by Colonial Penn Life Insurance Company and select policies sold in New York by Bankers Conseco Life Insurance Company (BCLIC). BCLIC is authorized to sell insurance in New York. Policies are subject to state availability.

I play an important role in the daily operations of the branch. I provide clerical assistance to loan processors (order and review employment verifications, insurance binders, and tax transcripts). I communicate with clients and other industry professionals. I track multiple files and ensure critical deadlines are met. I make sure office operations run smoothly and the needs of all staff members are met.

Coached athletes on the fundamentals of water polo and sportsmanship. Assisted in creating daily workout regimes that were challenging while emphasizing the importance of balancing the student's commitment to the team and their academic achievements. Encouraged team camaraderie with a focus on building self‑esteem and instilling a passion for winning

Learned to work in a team setting with a sense of urgency while providing a high level of service and making sure every order was to the customer’s satisfaction.