Being the bridge for the company and client, offering quality biostatistics and data management services in the early phases of drug development.

• Manage 100 to 200 inbound and outbound calls that are warm and cold leads• Establish rapport with potential customers to make the sales • Close warm and cold leads as a closer that were previously passed on by junior closers• Warm up the cold leads• Provide detailed information to potential customers• Keep records of communication and process with clients in CRM system

• Established relationships with new corporate clients for catering and office food services• Reestablished relationships with former clients to secure future orders• Generated leads to outside sales personnel• Maintained and grew sales within Los Angeles market to keep Grubhub at the top in the industry

• Took coffee, food and other beverage orders and prepared for customers quickly and efficiently• Communicated to other baristas about customers’ orders in details• Provided most friendly customer service• Trained new staff members on preparation of menu items and customer service skills• Took inventory counts during the closing to ensure that the cafe can operate smoothly next day• Opened and closed the store