Cody Conway's Location
Orange, Texas, United States, United States
Cody Conway's Contact Details
Cody Conway work email
- Valid
- Valid
Cody Conway personal email
n/a
About Cody Conway
Accomplished and goal-driven technical professional with nearly 20 years of experience in technical support roles including desktop support, help desk, server support, and information security. Expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients and partners. Adaptable in a fast-paced environment. Outstanding customer service skills and service mindset, with the ability to work with all levels of an organization.
Cody Conway's Current Company Details
Cody Conway Work Experience Details
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Desktop Technician IiZachry GroupBeaumont, Tx, Us
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User Support Specialist IiZachry Group Jul 2023 - PresentSan Antonio, Tx, Us-Provide onsite IT support to engineers at the Golden Triangle Polymer build site in Orange, TX-Provide onsite maintenance to existing IT infrastructure (rack switches, cabling, printers, some a/v)-Use on-prem Active Directory, Azure/Entra ID, Office 365 Admin, and Exchange Admin to manage user profiles-Manage devices and install software using SCCM and MDT-Conform to Zachry and CP Chem safety and compliance by taking mandatory training and certification when required
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It Support Specialist IiCardinal Financial Company, Limited Partnership Mar 2021 - Jul 2023Charlotte, Nc, Us-Provide internal remote support via phone and chat to employees using Dell PCs and Macs-Uses Google Admin to administer user accounts-Uses ConnectWise to manage and remote to workstations-Creates user accounts for government and third party financial websites-Assist upper IT departments with information gathering and troubleshooting-Support and administer applications such as Office 365, Zoom, ZScaler, Google Apps -Uses FreshDesk ticketing system -
Technical Services AdministratorRepublic National Distributing Company Nov 2020 - Mar 2021Grand Prairie, Texas, Us-Provide White Glove support to RNDC executives-Provided technical support for Dell hardware (laptops, desktops, monitors, docking stations)-Managed procurement, inventory, distribution, and maintenance of RNDC purchased hardware-Provided support for and managed mobile devices using Airwatch and Verizon-Used Active Directory and LANDesk to manage user accounts and computers-Used Service Now ticketing system -
It Support SpecialistCardinal Financial Company, Limited Partnership Aug 2020 - Nov 2020Charlotte, Nc, Us-Provide internal remote support via phone and chat to Cardinal Financial employees-Uses Google Admin to administer user accounts-Uses ConnectWise to manage and remote to workstations-Creates user accounts for government and third party financial websites-Assist upper IT departments with information gathering and troubleshooting-Uses FreshDesk ticketing system
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Technical Services AdministratorRepublic National Distributing Company Apr 2020 - Jun 2020Grand Prairie, Texas, Us-Provide White Glove support to RNDC executives-Provided technical support for Dell hardware (laptops, desktops, monitors, docking stations)-Managed procurement, inventory, distribution, and maintenance of RNDC purchased hardware-Provided support for and managed mobile devices using Airwatch and Verizon-Used Active Directory and LANDesk to manage user accounts and computers-Used Service Now ticketing system
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Remote Client Support TechnicianAbacus Group Oct 2019 - Apr 2020New York, Us-Provide remote technical support via phone and email to clients in the financial sector, mostly in SF, LA, and NYC-Install, configure, and support Office and Office 365 applications-Provide support for Citrix apps in XenDesktop using Citrix Studio-Configure and support iPhone and Android phones using XenMobile and Intune-Use MK Monitor to monitor server alerts-Use VCommander to manage client VMs -
Specialist, Infrastructure EngineeringSantander Consumer Usa Jul 2019 - Oct 2019Dallas, Tx, Us• Monitor phone circuits, server performance, and agent head count using Aspect Monitoring• Create DIDs and voicemail accounts using Avaya System Manager• Retrieve recorded calls, convert, and send to managers for review• Travel to remote SCUSA site and assist managers and agents face to face• Work closely with network engineering department and carriers to resolve issues and requests• Configure and deploy Avaya 9620 desk phones• Configure Avaya OneX Agent, Avaya OneX Communicator, and 3CX soft phones -
Specialist, Information SecuritySantander Consumer Usa Aug 2017 - Jul 2019Dallas, Tx, UsManage user network accounts using Active DirectoryUse Provisioning Console to manage user email accountsProvide agent access to third party financial tools such as Equifax, Dealertrack, and LexisNexisUse Sailpoint to cross reference agent system accessWork closely with Information Security team to resolve access issues and requests
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Desktop Support Services IiiSantander Consumer Usa Jan 2013 - Jul 2017Dallas, Tx, Us• Collaborated with networking teams to troubleshoot network equipment from a desktop perspective• Provide tier 2 and tier 3 support to Santander agents for all of North America (SCUSA)• Deploy and maintain HP T-series thin clients, HP 700/800 desktops, HP 650 and 840 Elitebooks• Use Active Directory and Provisor to manage network and Exchange accounts• Used SCCM and MDT to deploy Windows 7 and other SC approved software to thin clients, desktops and laptops, as well as McAfee Endpoint Encryption and Antivirus
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Desktop Refresh Tech 1.5Lockheed Martin Jun 2012 - Jan 2013Bethesda, Md, Us• Received Secret Security Clearance • Provide remote support for TSA employees working in airports and offices • Provide break/fix support and manage account access for employees • Activate Blackberry phones and managed user provisioning -
Citrix Pilot Project SupportMetlife May 2011 - Jun 2012New York, Ny, Us• Imaged, configured and installed HP thin clients and laptops for users in MetLife’s Citrix pilot project• Supported thin client users by phone and deskside support• Configured Lotus Notes for new users• Notated support documents for the knowledge base• Used Remedy ticket system -
Tier 2 Remote Desktop SupportCiti May 2010 - May 2011New York, New York, Us• Provided remote desktop support to Citi employees in North America• Provided break/fix support for Office 2003 and 2007, XP, Vista and Windows 7, Internet Explorer versions 6 and 7, Adobe Reader and Acrobat software• Assisted end users with connecting to the Citi VPN using Juniper software• Used ServiceCenter, ResolveIT and Service Now ticket systems -
Desktop Support TechnicianImpel Neuropharma Nov 2009 - Mar 2010Seattle, Washington, Us• Provided onsite and remote support for IBM/Lenovo systems and Ricoh printers• Imaged and configured Windows XP for MCNT clinics and Impel departments• Diagnose and replace defective hard drives, RAM and PC chassis• Travel to MCNT clinics in the Dallas/Fort Worth area to provide support and configure new equipment• Used Track It! ticketing system -
Desktop Support TechnicianBirdville Isd Aug 2009 - Sep 2009Haltom City, Tx, Us• Assist IT group with moving and preparing Dell systems and Lexmark printers to various schools in the district• Imaged and configured Windows XP for faculty and student computers• Diagnose and replace defective hard drives, RAM and PC chassis -
Help Desk SpecialistMetlife Apr 2009 - Aug 2009New York, Ny, Us• Assisted First Horizon IT group in merging with MetLife• Assisted in transitioning from Service Center ticket system to Remedy ticket system• Assisted customers in transitioning from First Horizon production tools to MetLife production tools• Instructed current users on using the Remedy ticket system• Obtained CompTIA A+ certification in spare time.
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Desktop SupportMedical City Healthcare (Formerly Hca North Texas) Aug 2008 - Nov 2008Dallas, Texas, Us• Provided onsite support for Dell systems and HP printers• Installed and configured Metrologic and Datalogic scanners• Imaged and configured Windows XP for hospital production workstations• Used Active Directory to add and troubleshoot networked devices• Diagnose and replace defective hard drives, RAM, and PC chassis -
Site OperationsYahoo! Inc. May 2007 - Jul 2008Sunnyvale, Ca, Us• Installed and provided onsite support for Yahoo! Production servers, consoles, and switches• Performed maintenance on NetApp disk storage equipment• Ran network and fiber cable to high-end SAN storage devices• Imaged and configured Windows and Unix/Linux operating systems on Dell and HP rack mount servers• Diagnose and replace defective hard drives, RAM, and server chassis• Used Seibel ticketing system -
Site OperationsLayered Technologies (Acquired By Datapipe) May 2006 - May 2007• Provided entry level and advanced support for servers in a datacenter• Built, racked, and cabled small form factor rack mount servers• Network operator, monitoring systems for clients in the datacenter• Imaged and configured Windows and Unix/Linux operating systems on HP small form factor and rack mount servers• Diagnose and replace defective hard drives, RAM, and server chassis• Used Cerberus ticketing system -
Pc Technician / Sales AssistantPnx Computers May 2004 - Apr 2006• Designed and built customer, upgradable servers and desktops for commercial and resident customers• Provided support for PNX COM internet service• Performed on-site and in-store setups, configuring, repair, and maintenance on servers/desktops/laptops• Performed upgrades and system checks on existing PNX customer workstations and servers• Provided professional advice to a 2000+ customer service base
Cody Conway Skills
Customer Service
Mcafee
Windows 10
Technical Support
Servers
Networking
Windows 7
Citrix
Virtual Private Network
Laptops
Microsoft Office
Active Directory
Security
Data Center
Troubleshooting
Microsoft Excel
Management
Leadership
Operating Systems
Microsoft Outlook
Microsoft Products
System Center Configuration Manager
Windows
Windows System Administration
Desktop Computers
Desktop Imaging
Network Attached Storage
Cisco Vpn
Teamwork
Computer Repair
Customer Satisfaction
Computer Hardware
Servicenow
Windows Server
Computer Hardware Troubleshooting
Private Branch Exchange
Avaya Site Administration
Aspect
Itil
System Administration
Netapp
Avaya Products
Avaya Communication Manager
Citrix Xenapp
Citrix Xendesktop
Cody Conway Education Details
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Lamar State College OrangeIt Support Specialist -
West Orange-Stark High School
Frequently Asked Questions about Cody Conway
What company does Cody Conway work for?
Cody Conway works for Zachry Group
What is Cody Conway's role at the current company?
Cody Conway's current role is Desktop Technician II.
What is Cody Conway's email address?
Cody Conway's email address is cc****@****usa.com
What schools did Cody Conway attend?
Cody Conway attended Lamar State College Orange, West Orange-Stark High School.
What skills is Cody Conway known for?
Cody Conway has skills like Customer Service, Mcafee, Windows 10, Technical Support, Servers, Networking, Windows 7, Citrix, Virtual Private Network, Laptops, Microsoft Office, Active Directory.
Who are Cody Conway's colleagues?
Cody Conway's colleagues are Damian Diaz, Martin Charles, Angel Isais, Bradley Burke, Marco Antonio Rosales, Jacob Espinoza, Tricia Largent.
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