Manage, budget, and lead the service department of a managed service provider. Responsible for 12 employees including system administrators, network engineers, help desk, and dispatch/triage. Provide subject matter expertise in sales and product development. Work closely with sales to match offerings with potential clients. Work directly in project management for developing, pricing and marketing of new offerings. Project manage over a 100 IT related projects for clients of multiple sizes. Act as virtual Chief Information Security Officer for clients. Monitoring security, assessing risk, mitigating loss, budgeting, and ensuring compliance for clients.

Manage and coordinates the diverse operations of the IT Help Desk, project management, incident and security response, and network operations. Duties include ensuring the daily operation of 15 technical and non-technical personnel in information technology support while ensuring all project budgets are met, internal research and development is maintained, service level agreements are fulfilled, and that the company operates within DOJ, DOD, and HIPPA compliancies. When necessary provides resolution to escalated issues and design, integration, and support for more advanced projects.

Windows Server 2003-2019 AdministrationCloud based server administration: Citrix, Azure, and on premise RDS solutions.Network operations, monitoring, deployment, and security assessments. (CIsco, HP, Dell, Ubiquiti)Firewall configuration, installation, and administration. (ASA, Watchguard, Sonicwall, Fortinet)VMware / Hyper-V configuration, installation, and administration.Routing and switching configuration, installation, and administrationTroubleshooting business applicationsWireless and point-to-point communicationVOIP administration for Cisco and Mitel/Shoretel phone systemsBackup and disaster recovery plans, integration, and monitoring.

 Responsible for the physical security and access to a federal building containing $5.3 million in military assets and sensitive information.  Supervised 23 personnel in day to day operations of supply, communication equipment, and medical support to an infantryman company of over 100 soldiers. Implemented policy on travel budgets, training, and operations for 800 man organization. Resulting in excess monetary funds for 2 fiscal years.  Managed organization property, resources, and funds, approved all transactions, budgets, and ordering of additional equipment.

 Maintained access rosters, policy letters, and physical security access tokens for both information assurance and sensitive equipment. Administered security and system accounts. Supervised the collection and maintenance of personnel, financial, and training records for 123 personnel. Processed budget requests worth $50,000 in training funds for groups/individuals.  In accordance with guidance from battalion and company commander oversaw the day to day operations of logistics, training, and upkeep of a 123 manned company.  Troubleshoot workstations, utilizing Microsoft based software ie. Windows.  Installed, maintained, and operated CCTV cameras, physical security structures, access rosters and keys. Managed switches, hubs, routers, and wireless access points. Operated in a fast paced, high risk environment with numerous meetings with local officials, government dignitaries and religious leaders to facilitate the development and safety of rural Afghanistan areas to include the construction of a canal, a medical clinic, and a school.