•Managed IT Systems: Provided technical troubleshooting and support, ensuring smooth operation of client order processing systems.•Data Management: Secured databases for customer information using CRM tools and implemented protective measures for sensitive data.•Sales Analysis and Strategy: Analyzed sales metrics to optimize inventory and marketing strategies.•Technical Support: Offered remote technical guidance for product setup and troubleshooting, improving customer satisfaction.

•Developed IT Security Documentation: Authored the Physical Security Plan in compliance with CMMC 1.0 standards, ensuring physical network security by securing egress points, entrances, and backup locations.•Implemented IT Security Tools and Procedures: Collaborated to implement a log management system, improving the organization’s incident detection and response capabilities.•Cybersecurity Policy and Compliance: Verified and implemented CMMC 1.0 security controls, contributing to the organization’s cybersecurity framework.•Risk Analysis and Threat Identification: Conducted risk analysis on network infrastructure, identifying potential cyber threats and providing recommendations to mitigate risks.•Aviation Cybersecurity Research: Researched and implemented AES-128 encryption to secure unmanned aircraft systems (UAS), enhancing data transmission security.•PII Protection: Assisted in verifying IT security controls for PII protection, ensuring CMMC 1.0 compliance for managing sensitive information.