Cody Dopson Email & Phone Number

East Coast, United States

Tampa/St. Petersburg, Florida Area

- Recognized as leader of 2015’s Highest Rated Patient Experience Center by handling customer care and patient escalations promptly to deliver the best Sono Bello experience to every patient at all times. Treating every patient with integrity and honesty to assist in problem solving and coming to satisfactory resolutions- Responsible for maintaining above standard patient success and effectively growing the center 100% over the previous year.- Directed the launch of Sono Bello’s new product and D2C Facial Aesthetic Surgical Line with a standardized implementation process that was later rolled out to all locations nation-wide.- Created and championed the Tampa location as the official C-Suite Training Location, starting with the Chief Marketing Officer for Sono Bello.- Oversaw daily sales with a collective annual revenue of 5.2 million. - Built, developed, and fostered team relationships with our nursing staff, front desk and team of physicians.- Generate Revenue though inbound & outbound marketing, building marketing partners in the local community, implementing customer appreciation events & referral bonus programs.- Serve as patient-advocate from beginning of consultation and sales process through after-care and results, advocating patient success of procedures / treatments.- Work closely with a team of Board Certified Plastic Surgeons, maintaining surgical schedules, patient expectations and billing.

Orlando, Florida, United States

Orlando, Florida, United States

- Directly managed 50 employees at one of Orlando-area's largest retail location, including all scheduling, mentoring, and training.- Collaborated with Director of Operations and Director of Design to implement brand vision and values with in-store displays and creative.- Sole manager / lead responsible for New Employee Training and onboarding, overseeing 30+ new employees over 12-months. - Maintained a 20% YoY sales growth and personally handled daily cashflow of $30-$50k.

Orlando, Florida

Lead day-to-day operations and logistics for 30 active drivers and up to 200 guests in a standard week. - Management, Logistics, Sales and Reservations, Scheduling, Payroll, Customer Service, Human Resources.- Handle a high volume of incoming sales, reservations, and collaborate with sales team for supply vs. demand.- Reconciliation of all work orders, operations, inventory, vehicle data, payroll and sales data.- Liaison for all Human Resource, Safety & Management and assisting in all new hire training and employee hiring.

Worldwide

- Awarded Employee of the Month twice - Pivotal point of contact for 300-500 guests per segment on top-tier luxury experience.- Senior Officer to 200 employees, responsible for maintaining standard revenue of $2M in annual cruise sales.- Served as Foreign Customs Liaison in Europe, Asian Pacific Islands, and West Asia.

Global

- Opened Franchised restaurants in Malaysia, Dubai, North America, and Canada, leading all Front of House (FOH) training and standardization.- Lead Trainer from FOH operations for new hire managers & employees.- Effectively manage high volume shifts as a Floor Manager and team leader.- Participated and supported corporate menu development, and new product roll out.- Assisted in the development of training procedures, manual writing, and company vision.

2 Yr, General Studies

Professional Makeup Artist, Beauty, High Fashion, Glamor, Effects, Special Effects

Core 40 Diploma, 12+