Cody Eberle Email & Phone Number

Saint Paul, Mn, Us

Osseo, Mn, Us

- Support and maintain onsite and remote servers, firewalls, routers, networks, desktops, peripherals, and network domains through active directory.- Install, diagnose, repair, maintain, and upgrade organizational hardware and equipment, ensuring optimal workstation performance.- Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance.

Schedule local Service Technicians for repairs, installs, and maintenanceProcure parts from internal and external sourcesReceive and ship various products via post and freightForklift operation

Multitasking numerous urgent requests with little supervision. Managing and communicatingwith 29 Field Service Technicians to support a large customer base. Scheduling planned andemergency services for customers. Direct contact with customers to communicate any changesand with planned or future services. Taking 40-100 calls per day. Utilizing warehouse softwarefor parts ordering and shipment. Maintaining parts backorder list and parts escalation to ensurethe most needed parts are distributed effectively. Generating quotes for customer repairs andvarious services. Performing contract review for Purchase orders. Managing over 150 individualtools to be coordinated with scheduled services. Creating and revising Zeiss work instructionsand policies. Acting as a general point of contact to route customer requests. Maintaining andupdating customer information in a server database. Utilizing a customer ticket and workflowsystem. Working effectively with coworkers for larger projects. Participating in and quicklyimplementing any other assigned duties or special projects.

Plymouth, Minnesota

Manage technical service specialists. Coordinate with customer to insure client security and satisfaction. Manage Ohio region and coordinate service requests. Assisted in developing and piloting dispatch procedure to increase efficiency. Provide technical support to clients. Assist clients with any service needs.

Monitored security of Minneapolis public school’s Davis Center. Acted as an administrative assistant to staff and visitors by directing them to the appropriate rooms and staff.

Fargo

I monitored and supervised clients from the Department of Corrections and Rehabilitation and the Bureau of Prisons for North Dakota. My duties involved: inputting information onto a computer server, providing service to clients, and enforcing accountability with clients.

Maple Grove

Stocked shelves, remodeled store, operated forklift and scissor lift

Maple Grove

Managed store dealings with customers, managed stock, and made the store a clean environment.

Bachelor'S Degree, Criminal Justice

High School Diploma