Manage the operations of a busy family pool business. Improved the operational systems, process and policies in support of our organizations mission – specifically, support better management reporting, information flow and management, business processes and organizational planning.• Increased the effectiveness and efficiency of Support Services (IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.• Defined and articulated the Budget Pools business plan, increasing sales and clientele by over 5% annually.• Oversee expenses, invoices, reports, and financial statements while maintaining customer confidentiality.• Identify and develop training programs based on both company and new hire needs.• Track current and projected sales, exceeding financial goals. • Maintained current and long term inventory planning.

Managed daily operations of dining room and banquet service in 2 dining areas. Designed and directed marketing campaigns for the restaurant. Supervised and scheduled wait staff. Interviewed, hired, and trained personnel. Directed 20 employees that included an assistant manager, shift managers and wait staff. Developed solutions to high costs in food, beverage and supplies specific to each location. Worked with in-house purchasing department on product quality, pricing and receiving procedures.• Interacted heavily with Club members from varied backgrounds and careers including, but not limited to, Fortune 500/1000 executives, lawyers, entrepreneurs, judges, doctors, politicians, entertainers, and a retired lobbyist.• Oversaw and coordinated major events such as weddings, business meetings and large golf tournaments.• Estimate food and beverage costs, working with in-house staff for efficient provisioning and purchasing of supplies.• Employed effective communications and problem resolution while managing incidents to the satisfaction of company, client and other operations departments.• Implemented innovative programs to increase employee loyalty, reduce turnover and increase profitability.