Cody Ellis Email & Phone Number

Omaha, Nebraska, United States

• Deploy and replace desktop and laptop computers, ensuring smooth transition and minimal disruption to over 500 end-users.• Image, install, and update software on computers according to company standards and policies, handling over 100 requests per month.Manage and maintain inventory of new and old computers, ensuring proper disposal and recycling of obsolete equipment, saving over $10,000 in costs per year.• Perform regular maintenance and troubleshooting of hardware and software issues, providing technical support and assistance to end-users, achieving over 90% customer satisfaction rate.• Update and edit computer information and user accounts in Active Directory, ensuring security and compliance with company policies, preventing unauthorized access and data breaches.• Collaborate with other IT staff and vendors to resolve complex technical problems and implement new IT solutions, improving system performance and efficiency.

Omaha, Nebraska, United States

• Provided specialized technical support to software engineers, ensuring seamless operations of critical development environments for over 20 projects.• Applied exceptional problem-solving skills and in-depth knowledge of software applications, programming languages, and development tools, enabling swift identification and resolution of complex issues, reducing downtime by 50%.• Collaborated closely with software engineering teams, actively communicating and troubleshooting to optimize software performance and enhance productivity, resulting in improved customer satisfaction and retention.• Maintained detailed records of support activities and solutions, fostering efficient issue resolution and facilitating future troubleshooting efforts, using documentation and knowledge management tools such as Confluence and Jira.

Omaha, Nebraska, United States

XML processing for patent data, ensuring accuracy and complianceCollaboration, issue resolution, and automation for increased productivity

Omaha, Nebraska, United States

• Installed, maintained, and repaired HVAC systems for residential and commercial clients, ensuring optimal comfort and energy efficiency, and complying with industry standards and safety regulations.• Demonstrated leadership and troubleshooting abilities by guiding and mentoring apprentices, prioritizing work schedules, and resolving technical and customer service issues, resulting in increased client satisfaction and retention

Omaha, Nebraska, United States

Installed, maintained, and troubleshooted low voltage systems, including security systems, fire alarms, access control, audiovisual equipment, and telecommunications systems, ensuring optimal performance and customer satisfaction, handling over 4 projects per day.Demonstrated technical support, safety compliance, and accurate documentation skills, using various tools and equipment to diagnose and resolve low voltage issues, following industry standards and safety protocols, and maintaining detailed records of service activities and solutions

Lincoln, Nebraska, United States

Performed preventive maintenance and repairs on plant equipment and systems, ensuring optimal functionality and safety, and reducing downtime by 30%. Collaborated effectively with other technicians and engineers, troubleshooting complex issues and adhering to safety protocols, resulting in improved performance and efficiency of plant operations

Omaha, Nebraska, United States

• Installed, maintained, and troubleshooted cable systems for residential and commercial customers, ensuring optimal performance and customer satisfaction, handling over 50 service calls per month.• Demonstrated strong technical skills and problem-solving abilities, using various tools and equipment to diagnose and resolve cable issues, achieving over 95% success rate and positive feedback

Omaha, Nebraska, United States

Camp Lejeune, North Carolina, United States

Associate'S Degree, Associates In Applied Sciences It Cloud/Server Admin, 3.0

cloud/server administration

Education record