Cody Epps Email & Phone Number

Jersey City, NJ, US

United States

• In charge of all East Coast accounts, totaling 80 customers, ensuring they are taken care of in terms of system development/training, product enhancemnts and overall satisfaction of PortPro technologies.
• Build rapport with all customers to ensure they are happy with the system and help them maintain a seamless workflow through product usage. Conducting virtual meetings or onsite meetings to facilitate best practices.
• Responding timely to all customer emails and troubleshooting all open items with the help of support teams, triaging tickets through Salesforce to make sure customers’ concerns are followed through with and responded.
• Monitor all Salesforce tickets that fall under given customers and audit for updates per the support team.
• Create and maintain customer QOR slide decks and keep all necessary info up to date.
• Conduct Quarterly Operations Reviews (QOR’s) with all customers to pinpoint areas of concern, showcase new features, confirm all contacts are up to date, suggest shortcuts/workarounds and pinpoint the customer’s.

United States

Waldwick, New Jersey, United States

• Responsible for a portfolio of 15+ customer accounts bringing in over $15k per month for the company.
• Build strong relationships with customers/clients to ensure that there is ongoing product support.
• Analyze and troubleshoot all issues that arise for the pickup and delivery of loads and freight.
• Facilitated new hire training for the Logistics Coordinators to ensure optimal delivery of products.
• Communicate timely and effectively with customers to ensure a high service level and handle client complaints, concerns, and feedback.
• Negotiating with transportation providers to ensure on time arrival and departure of goods.

Waldwick, New Jersey, United States

• Continuously tracking and maintaining freight for optimal arrival times to boost productivity and customer trust.
• Prepared and executed invoices and billing for customers.
• Ensured truck drivers are licensed in accordance with the DOT requirements.
• Ensured trucks, trailers are loaded and secured in accordance with established procedures and do not exceed the height and weight requirements.
• Developed methods to better suit the supply chain and advance customer needs.
• Interacted with customers on all business fronts to keep them up to date on all aspects regarding their merchandise.

• Assist studio manager in all aspects of business within and outside of studio.
• Oversee all posts on social media (Instagram) to reach the right audience with appropriate hashtags and branding.
• Oversee and manage all front desk associates to make sure the proper calls are completed, and members' needs are fulfilled.
• Utilize a creative mindset to overcome social media obstacles and engage potential clients.
• Reach out to/engage with both current and potential customers on social platforms.
• Communicate with the studio manager daily about updates on memberships, revenue reports, and sales associates.

Edison, New Jersey, United States

• Oversee the Support staff as an extension of the Management Team
• Delegate responsibilities to Bussers and Food runners and ensure that they are completed in a timely manner
• Manage and report all breaks for minors to assure compliance with state laws
• Manage work and support team to create and maintain a safe environment for staff and customers.
• Make guests feel welcome, engage with them, work with team mates to ensure Guests are cared for
• Recap shift information back to Managers as a summary of the day

Montclair, New Jersey, United States

• Handled and sorted packages for students and faculty for campus-wide distribution.
• Supervised the logistics of shipment of packages to ensure quick delivery time of all inventories.
• Organized packages alphabetically and retrieved packages for students upon request from the Montclair Post Office.
• Was responsible for driving “mail services” trucks to ensure fast delivery to residence dormitories.
• Logged information accurately for efficient record keeping, ensured that all packages were signed for by the correct recipient