• Managed end-to-end planning and implementation of telecommunication initiatives across the United States.• Provided comprehensive documentation including cost estimates, quotes, RFP responses, client presentations, and ensured timely and budget-compliant project deliveries. Projects encompassed remote data center installations, microwave network setups, and cellular tower decommissions for leading networks.• Spearheaded the development of the USA branch's Master Service Agreement and Service Level Agreement, project management and business development interviews and process capture, enhancing operational efficiency and fostering stronger client relationships.

• Interviewed United Kingdom subject matter experts to capture and diagram market sales procedures and gather requirements for SalesForce to HubSpot migration: opportunities, work orders, contracts, anti-money laundering, etc.• Developed HubSpot sandbox for prototyping and market onboarding in the United Kingdom and Germany• Captured, documented, and proposed process for the Customer Relationship Management Team: new users, separated employees, user activity reports, prototyping, broker and client relationship review, sandbox creation etc.• Directed design thinking sessions with Customer Relationship Management Team for continuous process improvement• Served at the Houston Food Bank

• Managed deployment of proprietary software to fifteen major cities throughout the United States, supporting a total of 34 cities.• Gathered user requirements, coordinated software configuration changes, delivered global User Forum, created, and implemented change management process, developed, and implemented training program, automated client status reports, emails, and pitch process with custom web applications.• Consulted Brokers directly impacting 40 high profile deals.

Deliver IT solutions and product / service awareness at new ExxonMobil Houston campus.• Established service offering for IT consultation, complete with business engagement strategy, performance metrics, future demand forecast, service roadmap, and process guides / job aids, increasing return on investment (ROI) and enabling competitive advantage in cost-restrained environment. Lead for three contract IT analyst / trainers. • Completed 115 IT consultations to business partners, saving over 5K hours annually through reduced travel, increased virtual meetings, and targeted structural improvements.

Facilitated management of change activities for multiple IT organizations.• Enhanced productivity of business partners and built globally recognized IT brand internally through provision, utilization, and marketing of productivity tools and services in US and Canada, and creation of global awareness multimedia communication.• Designed and maintained global, customer-facing website, filling gap for just-in-time IT information, providing convenience for business customers, and increasing productivity.

Delivered global SharePoint consultation and escalated support.• Improved client efficiency by over 3K work hours through consultation, recommendations, tier-3 support, and structural improvements.• Facilitated migration of business critical knowledge base from Lotus Notes Global Shares to SharePoint as new strategic platform for collaboration and document management. Completed migration ahead of schedule, maintaining full data integrity and seamless access to critical, competitive knowledge.

Facilitated deployment of enterprise SharePoint solution.• Increased productivity, collaboration, document management for drilling and exploration companies, by provisioning and deploying 250 SharePoint sites, consulting 300 SharePoint users on automation and structural improvements via SharePoint.• Directed 30 migrations to SharePoint on schedule, avoiding millions of dollars in Lotus Notes Global Share end-of-life support fees.

Supported primary enterprise document management platform within global team. • Maintained and replaced 13 aging remote Documentum servers with newly configured windows based Documentum servers. Timely system upgrade ensured no gap in vendor warranty / support. • Developed scripts that kept all 13 global servers synchronized. Audited entire Documentum platform for ExxonMobil, and ensured proper system usage and security, allowing clients reliable and secure access to most current business critical information.

Provided desktop support and application delivery for ExxonMobil Research Company and Development Company. • Completed over 500 general IT support and software requests• Delivered 23 software trainings

Fran Personal Record - 3 minutes 10 secondsHelen Personal Record - 7 minutes 42 secondsSquat Snatch Personal Record - 225 lbsSquat Clean Personal Record - 275 lbsBench Press Personal Record - 295 lbs

Competed in the CrossFit Open, CrossFit South Central Regionals and CrossFit finals in Carson California on a Team

Competed in the CrossFit Open, CrossFit South Central Regionals and CrossFit finals in Carson California on a Team