Cody Grimes Email and Phone Number

- Provided Tier I general support to Sonoma State account holders with issues such as password resets and helping manage multi-factor authentication for users- Helped onboard employees with their hardware and setting up their accounts - Provided on site troubleshooting for hardware and software issues for students, staff and faculty - Provided in field AV Tech troubleshooting for classrooms and professors on campus - Provided remote troubleshooting through Zoom- Provided… Show more - Provided Tier I general support to Sonoma State account holders with issues such as password resets and helping manage multi-factor authentication for users- Helped onboard employees with their hardware and setting up their accounts - Provided on site troubleshooting for hardware and software issues for students, staff and faculty - Provided in field AV Tech troubleshooting for classrooms and professors on campus - Provided remote troubleshooting through Zoom- Provided support for all SSU supported software- Performed virus removal and security support - General customer service and knowledge center - Routed escalated issues to the appropriate team- Lead hardware deployments and purges - Opened and closed (locking up) building and equipment - Kept track of ticket queue and log any escalated issues- Processed and submitted forms to appropriate administrators- Processed equipment checkout Show less

- Retrieved raw materials from vendors and delivered finished products to customers - Maintained facility organization and inventory- Remodeled floor

- Guided customer decisions to be the best possible purchase for their lifestyle i.e. maximizing the wears they would get out of the shoe in respect to the formality of the majority of their occasions - Put personal philosophy to always put the customer first into action which fit directly into the company model - Took inventory and stock of all sale items in store- Numerous times handled escalated issues without any help- Received numerous hand written letters due to… Show more - Guided customer decisions to be the best possible purchase for their lifestyle i.e. maximizing the wears they would get out of the shoe in respect to the formality of the majority of their occasions - Put personal philosophy to always put the customer first into action which fit directly into the company model - Took inventory and stock of all sale items in store- Numerous times handled escalated issues without any help- Received numerous hand written letters due to outstanding professionalism and help Show less

- Cared for senior citizens, disabled persons, elderly in need of help, and hospice patients- Provided home care and helped at nursing homes- Escalated any serious medical issues and concerns - Trained in providing immediate emergency medical support and care giving services - Coordinated with case managers and family members of clients to provide best possible service- Genuinely cared about clients - Always on standby and was one of the top care givers for providing… Show more - Cared for senior citizens, disabled persons, elderly in need of help, and hospice patients- Provided home care and helped at nursing homes- Escalated any serious medical issues and concerns - Trained in providing immediate emergency medical support and care giving services - Coordinated with case managers and family members of clients to provide best possible service- Genuinely cared about clients - Always on standby and was one of the top care givers for providing immediate service when asked when not scheduled - Repeatedly asked for by clients if available for more hours because of professionalism Show less

- Took over responsibility for user administration - Responsible for: user account creation, user account termination, user account password resets, service account creation, expanding grants/trimming grants/access to users- Experience with database connection troubleshoots via various database clients (ex. Oracle SQL Developer, SAS, Toad for Oracle, etc.)- Familiar with data copys, RMAN backups, performance tuning, and various other DBA day to day tasks

- One of a 2 man team that supports a mix of 350 + Contractors/Full Time Employees within the Department of Business Intelligence Data Management (BIDM)- A part of the Onboarding Team- Manages and Overviews the Onboarding Process within BIDM- Developed Onboarding procedures and protocols and improved upon them - Requests access to Oracle, Microsoft SQL Server, and other Database systems within Bank of the West for users- Requests access to Unix servers, and… Show more - One of a 2 man team that supports a mix of 350 + Contractors/Full Time Employees within the Department of Business Intelligence Data Management (BIDM)- A part of the Onboarding Team- Manages and Overviews the Onboarding Process within BIDM- Developed Onboarding procedures and protocols and improved upon them - Requests access to Oracle, Microsoft SQL Server, and other Database systems within Bank of the West for users- Requests access to Unix servers, and applications/programs that run on Bank of the West owned servers for users- Requests access to Bank of the West Virtual Private Network for Contractors and Remote Access to VPN for Full Time Employees- Requests new service accounts/ changes to existing service accounts for multiple user access to schemas on Bank of the West Databases- Makes Firewall requests so ports can be opened/connections can be made for different vendor groups to have access to Bank of the West servers/databases/web applications, etc.- Provides first on the line troubleshooting/walk up service for users having trouble with PC's, phones, other electronic equipment for all of BIDM besides an escalation to Bank of the West Help Desk. - Requests access to Bank of the West Subversion - Requests badge access for new Onboards, Full Time Employees and other users that may need badge access/extensions- Helped support the move and consolidation of BIDM's movement from 1st, 3rd and 4th floors from Building 15 at Bishop Ranch to 5th floor, along with IT equipment- Makes requests for software/hardware and traces the tickets until completion - Taken lead on many internal BIDM projects: Ex. Such as trimming a $40,000 equipment order for all of BIDM to $20,000 (saved budget); providing Jive Access to BIDM users; internal process change of requesting Database access to outside business users; etc.- Acts as a line of communication between many different departments in dealing where requests are and how far along the workflow process they are Show less

- Conducted drive through in which more than 50 cars would come through per hour during peak hours which resulted in the fastest, most productive drive through seen at Wendy’s to date. - Served over 400 people per day as a cashier being the fastest one which in turn made more revenue. - Learned grill and closing skills 5 days a week resulting in a newly learned sense of urgency

- Washed over 2,000 dishes a night for 3 nights a week to learn an even greater sense of urgency - Closed down the whole resteraunts worth of machinery and materials 3 nights a week with only one other person, thus learning a sense of responsibility and time management - Took out trash while also keeping resteraunt clean while also conducting dish washing duties 3 nights a week to learn a sense of real multitasking.

- Managed over 120 children in one park area with zero loss of children- Coordinated volunteers to help manage areas of park and watch over children thus learning managing skills - Answered to higher up staff and reported on park activites and what we could do to improve and what we were doing right to run park smoothly as possible.