Cody Hernandez Email and Phone Number

- Daily sourcing of qualified Loan Officers in various states across the US that could join our branches. - Tasked to make Cold Calls to candidates and build rapport/ find pain points in their current roles. - Vetted each candidate to ensure they are the right fit for Supreme Lending.

- Regarded as one of the companies most productive loan processors, handling an average of 25 to 30 files monthly - Provided superb customer service which resulted in consistently high customer satisfaction and ease with the refinance process. - Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings- Reviewed client files to verify regulatory compliance and internal policy guidelines were upheld - Reviewed conventional, FHA, and VA loan submissions for completeness and compliance, including 1003, credit report, income, asset documentation, and title report

Skills: Time Management, Customer Relations, Solution Development / Problem Solving, Goal Attainment, Communication Skills; Written and Verbal, Ability to Analyze Data, Leadership / Team player, Excel, Power Point, Microsoft Office, Duties: -Met with customers, management, and sales team to better understand customer needs and recommend appropriate solutions to maximize revenue-Managed all sales plan activities, including 200 tasks and 300 calls per week, resulting in hitting weekly monthly and quarterly goals-Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings-Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities-Trained and mentored new and existing sales representatives to help grow company revenue while developing a standard of excellence in each member-Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

-Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets-Provided management with training updates and important information through up-to-date daily logs and detailed production reports-Completed store opening and closing procedures, including setting up registers, checking products, keeping work areas clean, organized, and safe to promote efficiency and team safety-Trained and mentored new employees to maximize team performance-Took on additional job duties, including directing catering events and managing a catering staff to meet customer needs and ensure deliveries were made on time