As an IT Support Specialist, I have successfully installed and configured multiple workstations, printers, phones, and network systems for end-users, ensuring optimal performance and security.I have also diagnosed, troubleshot, and resolved hardware and system problems, implemented network security improvements, and maintained network hardware and software, demonstrating my technical skills, knowledge, and problem-solving abilities.I graduated from Rhodes State College with an Associate of Arts and Sciences degree in Network Security, where I learned the fundamentals of network security, such as encryption, firewalls, authentication, and intrusion detection.I am passionate about technology and eager to learn new skills and tools to enhance my IT support and network security capabilities. I am also flexible, reliable, and customer-oriented, as I have kept a flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.