Affordable Housing - Implementation, Client Services Department• Perform product implementation and conversion services for new clients• Support and resolve client software issues, liaise between developers and clients• Communicate product features and use cases to clients in the application of Yardi Voyager 7S• Collaborate internally to meet customer needs and maintain high level Customer Success standards• Account Development - client communications utilizing CRM tools and influencing execution of critical implementation project calendar

Successfully launched & managed three SeaVees Retail locations: Marin, December 2022; Newport Beach, April 2021; Santa Barbara, April 2019.2022: 124% YoY Sales Growth & project management of location #3 opened in Dec 2022 2021: 168% YoY Sales Growth & opening of location #2 in April, 2021 • Clicks-to-Bricks - Built operational infrastructure for entirely new brick and mortar retail channel• Managed Annual/Monthly Sales Forecast, supported teams to meet and exceed financial goals • Strategized quarterly in-store selling, operational, and outreach initiatives at multiple locations • Responsibly led project development of new store construction and design • Coordinated with Directors of E-Commerce and Product to align brand omni-channel initiatives • Collaborated with cross-functional teams to establish retail policies, process, and procedures• Hired, trained, empowered, and influenced new staff across multiple locations • Developed and maintained in-store brand experience, standards, best practices and KPI's • Planned and executed retail calendar - inventory forecasting, financial planning, and merchandising • Communicated with vendors for retail construction and fashion brands for retail merchandise buying

Successfully opened the first ever SeaVees brick & mortar flagship. April 2019, in Santa Barbara Funk Zone.• Store Lead and top salesperson• Developed Standards of Operation (front and back-house) and common workflow for retail division • Collaborated closely across depts - E-Com, Finance, HR, CX, Marketing, Product • Built operational infrastructure and administrative functions for future retail expansion • Vendor relationship management, facilities management, events planning, reporting, storytelling, etc.

• Omni-Channel communication with customers in ZenDesk - phone, email, live chat• Proactively managed SeaVees Showroom & Guide Bar• Managed third-party Customer Support Agents• Maintain high-level customer service and CSAT• Provided timely, solution-oriented, branded service to customers

Part-Time Fitness Coach• Coached sandbag and running workouts, every weekday - 5:45am at the beach!• Encouraged and empower clients along their 8 Week lifestyle transformation• Fostered community through accountability and consistency• Executeed vision of Founder and Director Andy Schmiess

• Supported philanthropic services team in fund development and stewardship• Maintained a meaningful donor experience • Managed donor advised grants process• Organized CRM and database - Raiser’s Edge, Financial Edge, GrantedGE• Oversaw summer internship program• Developed strategic partnerships—potential donors, community leaders, businesses• Researched and conducted $100,000 community grant cycle

• Supported the operations team in events, facilities, IT and office administration• Audio visual support for meeting room spaces• Oversaw office supply needs• Managed on and off-site storage• Front-desk support

Santa Barbara Focal Plane• Archived and organized all physical documents under configuration management• Created file organization system• Facilitated interdepartmental communication• Standardized and formulated engineer notebook protocol across departments• Maintained product lifecycle to meet deadline and budget requirements

• Established project process and protocol • Coordinate weekly solar panel cleaning schedules • Researched and purchased start-up resources and materials • Clean Solar Panels

-Co-directed youth indoor soccer clinic-Co-directed youth indoor soccer camp

-Recruited soccer players via mail and handing out flyers-Taught children basic soccer skills and organized group activities-Supervised whole camp, and individual groups of children

-Took orders and money at Cash Register-Cleaned lobby, bathroom, and front counter-Took orders and money, delivered food at Drive-Thru