Cody Jackson Email and Phone Number

* Maintained Canada wide price levels for all aftermarket business* Maintained item master data* Developed portal app for internal use in order to create proper work flow and traceability of local parts sourcing, assemblies and kits* Developed PowerBI dashboards for price levels and backorder tracking.* Trained collegues on use of PowerQuery, PowerBI and PowerApps* Provided insights and analysis to ensure sales profitability within the market.* Fleet Champion for Canada* Provided support for Intangible's rollout in Canada(Salesforce CRM)

- Participated in mine construction projects at Vale's Copper Cliff South Mine. Projects included: crusher and conveyer system, rock breaker, wash bays, shops and vent wall constructions.- Performed steel work on conveyer, door frames and various other installations.- Working at heights experience.- Worked on wooden forms for concrete, shotcrete and grouting work.- Mixed and poured concrete for cement pads.- Some experience operating trans-mixer.- Assisted with shotcrete work.- Some experience drilling on stoper to install dowels for pipe, vent and electrical.- Installed ventilation, air and water services.- Operated forklifts and telehandlers to transport material and to perform man-lifts for various jobs.- Filled in for top/bottom man for the Alimak raise crew for several shifts, assisting with equipment mobilization, demobilization, housekeeping and emergency response.- Operated scissor lifts, skyjacks and other man-lift platforms.- Assessed tasks, risks and ensured controls were put in place in order to perform work safely.

- Developed new features and corrected bugs for internal company web portal based on the requests of upper management.- Front end development and maintenance utilizing HTML 5, CSS, JavaScript, jQuery and AJAX.- Back end development and maintenance utilizing Perl, CGI and PostgreSQL.- Created documentation for end users.- Supported end users within the company who made use of the web portal.

• Provided bilingual inside sales support to customers in Canada ranging from Alberta to New Brunswick. • Acted as liaison between several sales representatives and their customers.• Prepared product quotations for our customers including pricing and availability.• Received purchase orders from customers and processed them subsequently into sales orders.• Issued return material authorizations to customers when necessary.• Issued POs to vendors to fulfill stock requirements.• Issued credits to customers on order errors or product returns.• Participated in large customer projects requiring daily communication and updates between team members and customer contacts.• Developed data analysis tools in excel to integrate with company's ERP system to improve productivity for peers and management.• Led project to implement customer relationship management system (SAP CRM) for division in Canada.• Administrated CRM system for division.• Maintained a demo tool fleet database and was accountable for logging entries.

• Provided wide-ranged, bilingual end user support locally and country wide (roughly 600 active users) including but not limited to Lotus Notes, AS400, SAP, LAN and WAN.• Maintained and addressed a helpdesk queue; receiving on average 10 trouble tickets daily (with various severities), closing issues rapidly to maintain a consistent SLA with our customers. • Deployed and imaged PCs in a timely manner to new employees as well as refreshed existing employees. • Transferred many users from Windows XP to Windows 7• Revised and developed custom new hire process documents for hiring managers to create a more transparent and less ambiguous for the managers to request equipment. • Provided technical assistance in DRP planning at the data classification stage with divisional General Managers. • Trained and mentored new Service Desk Engineers to understand technical and business requirements of the position. • Provided technical support on blackberry cellphones (software/hardware), acquisition and planning.• Provided on site assistance for Dell server migrations and network configuration on Cisco Equipment including routers, switches, wireless APs and telephony services.• Participated in deploying network solutions for major SAP implementation project for the company; provided on-site technical support for 150 users for two weeks. • Deployed private LAN solutions remotely for technicians operating with 10 end devices including printers, PCs and proprietary tools.• Administrated Orange Business Services VPN accounts and tokens.• Advised customers and users on their IT needs and best practices.