- Evaluate all management information reports and ensure achievement of all team objectives and provide support to VP- Provide leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.

- Developed project plans identifying key issues, approaches and performance metrics.- Excellent troubleshooting skills, analytical problem-solving skills, and the ability to solve technical challenges.- Educated key personnel in the appropriate production methods to achieve expectations and meet quality control standards.- Took active role in company growth by consistently providing quality customer service to promote growth and retention.- Ensured implementation is tailored to client needs by focusing solutions on industryspecific workflow, client base, and protocols.- Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Instituted enterprise roll-off master pricing sheet to contribute to long-term plans for organization business processes• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.• Managed AZ, NM, CO, UT roll-off enterprise accounts• Ensured projects were completed according to approved time, quality and cost estimates.• Consulted with clients to define objectives and develop scopes.• Developed team communications and information for meetings.

Effectively communicated with customers about account changes, new products or services.• Operated POS system to itemize and complete an average of 100 daily customer purchases.• Responded to customer requests for products, services, and company information.• Cross-trained and provided back up for practice manager, veterinary technicians, owners, and veterinarians• Worked with the leadership team to implement the proper division of the customer service departments responsibilities and career pathways• Conducted job shadow interview and training of new hires• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Answered customer telephone calls promptly to avoid on-hold wait times.• Consulted with outside parties to resolve discrepancies and create effective solutions.• Compiled customer feedback and recommended service delivery improvements to management.• Dedicated to continuously improving sales abilities and product knowledge• Provided excellent customer care by responding to requests, assisting with product selections and handling ordering functions• Communicated with vendors regarding back order availability, future inventory and special orders.• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.