Cody Kelsey Email and Phone Number

• Install new and re-assigned computer hardware and software; • Diagnose, repair and provide preventive maintenance for a variety of computers and peripheral equipment; • Test new and existing computer equipment; • Order and store replacement parts and maintain tools; • Use a variety of electronic test instruments in diagnosing problems; • Test equipment and supplies used in servicing and repairing computers and peripheral devices;• Construct or adopt test equipment; install and maintain interfaces and wiring between computers and accessories; • Assist staff in evaluation and developing specifications of computer hardware and software; • Serve as a resource to administrators, teachers and staff; • Train staff in computer repair and maintenance procedures and techniques;• Perform other related work as may be required.

•Arranged for and ensured professional installation of facilities, and scheduled maintenance of Office Technology•Designed, Planned, Implemented and Installed Network Infrastructure for Existing and New Field/Corporate Offices totaling 23 offices•Sourced, Coordinated Installation, and confirmed need and function of all DIA, BCI, Fiber/COAX Connections through Major ISP's•Supported 23 Offices Network Infrastructure via Netgear Insight Cloud Portal and Ubiquiti Cloud Portals•Planned and Worked Office Projects as needed, Maintained Budget for Project Including Travel Expenses, Financial Coding of Said Expenses, Scheduled and Attended Site Walks, Coordinated with External Contractors for planning and payment•IT asset management to include hardware, software and equipment•Laptop maintenance and administration and/or Remote services as needed (Log Me In / TeamViewer)•Software and Hardware management•Provided helpdesk support services and/or basic instruction to end users on use of standard software packages•Provided interactive end user support with problems arising from computer hardware or software packages as needed•Prioritized troubleshooting tickets from end users•Provided basic network troubleshooting and administrative services•Installed and supported both Mac and PC operating systems (Windows 11, Windows 10, Windows 7, Mac OSX)•Configured and supported both PC and Mac computers in a networked environment as well as for remote use•Troubleshot, resolved, and recommended solutions for market IT and Facilities Operations•Interacted and worked with vendors, outsourcers, and contractors regarding market IT related products and services•Handled support issues related to network connectivity, WiFi, Physical Security/Access Systems and Print/Scan devices•Developed and maintained IT systems, software/hardware, documented procedures, policies, and guides that pertained to market IT systems

ITCOOR 1 2019-2020ITCOOR 2 2020-2021•Designed, Planned, Implemented and Installed Network Infrastructure for Existing and New Field/Corporate Offices totaling 23 offices•Sourced, Coordinated Installation, and confirmed need and function of all DIA, BCI, Fiber/COAX Connections through Major ISP's•Supported 23 Offices Network Infrastructure via Netgear Insight Cloud Portal and Ubiquiti Cloud Portals•Planned and Worked Office Projects as needed, Maintained Budget for Project Including Travel Expenses, Financial Coding of Said Expenses, Scheduled and Attended Site Walks, Coordinated with External Contractors for planning and payment•IT asset management to include hardware, software and equipment•Laptop maintenance and administration and/or Remote services as needed (Log Me In / TeamViewer)•Software and Hardware management•Provided helpdesk support services and/or basic instruction to end users on use of standard software packages•Provided interactive end user support with problems arising from computer hardware or software packages as needed•Prioritized troubleshooting tickets from end users•Provided basic network troubleshooting and administrative services•Installed and supported both Mac and PC operating systems (Windows 11, Windows 10, Windows 7, Mac OSX)•Configured and supported both PC and Mac computers in a networked environment as well as for remote use•Maintained regular written communication regarding pertinent IT activities directly to Executives, Management, and end users•Kept current with the latest technologies•Knowledgeable with Microsoft Exchange Server, Administrative Tasks such as Group Policy and SQL Servers

•Repaired, Installed and Maintained stationary radio transmitting, broadcasting, and receiving equipment•Repaired, Installed and Maintained Two-Way radio communications systems used in cellular telecommunications, mobile broadband, ship-to-shore, aircraft-to-ground communications•Analyzed and Tested network coverage•Inspected prior work to ensure all hardware was within Specifications, Antennas were level and Mounted within Specifications, Hangers were properly fastened, Ensured that proper supports were in place and that adequate weather proofing was installed•Installed all necessary transmission equipment components, including antennas or antenna mounts, surge arrestors, transmission lines, connectors, or Tower-Mounted Amplifiers (T-MA's)

· Observe and Report· Identify threats to site· Check Identification and manage security checkpoints· Search bags for possible weapons or unauthorized objects· Maintain composure during high stress situations

· Handling large quantities of cash· Maintaining Tow yard inventory· Handling police impound paperwork with correct filings· Depositing Large Sums of money to bank· Customer Service and Security

Manage Front Of HouseEnsure Guests Quality of ServiceMaintain Front Of House Cleanliness and Order

Inaugural Year Vice President-Assisted with implementation of the CyberPatriot Program-Set-Up VMWare for students and faculty to proceed in education of Virtual Machines-Deployed new Virtual Machines on a weekly basis so that students and faculty and no difficulty when starting the CyberPatriot class on a daily basis.-Assisted with Technical difficulties that arose during testing before full deployment and during class time.-Set up and maintain Virtual Images-Train and mentor peers in Ubuntu, Linux, and Windows-Prep Teams for Competition-Team Organization - Determining roles and responsibilities of each team member-Time Management and Organization of practice sessions and 6 hour competition session-Maintain hardware, software, and other IT tools for the team.

· Installed and updated computers· Closed work orders using Helpdesk Ticket System· Install software using Microsoft System Center Configuration Manager· Installed, troubleshoot, and repair computers · Installed and updated computer ram· Instrumental in training students how to troubleshoot and use computers.· Cyber Patriot – Inaugural year-Vice President

· Installed and updated computers· Diagnosed problems· Closed work orders using Helpdesk Ticket System· Install software using Altiris· Dispositioned all old computers· Installed, troubleshoot, and repair computers · Installed and updated computer ram· Instrumental in training students how to troubleshoot and use computers.