Answer inbound phone calls to troubleshoot computers for various remote clients.Make outbound phone calls or outbound emails to follow up with end users.Assist end users with the installation of software.Create new users in Active Directory and add them to the proper security group for accessing.Mail enable user accounts for on-premise Exchange servers and creation of mailboxes on Office 365.Troubleshoot printers and assist with the configuration of network printers and copiers.

Answer inbound phone calls to troubleshoot computers remotely for Tufts University, Case WesternReserve University, and McKesson.Make outbound phone calls or outbound emails to follow up with end users.Assist end users with the installation of software.Create new users in Active Directory and add them to the proper security group for accessing NetworkShares.Mail enable user accounts for on-premise Exchange servers and creation of mailboxes on Office 365.Troubleshoot printers and assist with the configuration of network printers and copiers.

Troubleshoot faculty computers and printers.Assist with the install and maintenance of computer software.Deploy computers in classrooms using Windows Deployment Services.Log work using osTicket.

Helped new potential students with the enrollment process and did tele-counseling calls with potential students.Gave potential students a tour of campus and provided them with basic information about degree programs